Service Support Associate — Admin, Parts & Scheduling

Trail Appliances; Calgary; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Staff incentives and rewards

Employee discounts

Job summary

Trail Appliances in Canada is seeking a Service Support Clerk to deliver exceptional administrative and customer service support to the Service department, with primary focus on Call Centre operations or Parts support as needed.

The role requires strong organizational skills, attention to detail, and the ability to manage inventory, order processing, and scheduling while collaborating with technicians and internal teams.

Qualifications

• Strong organizational skills with excellent attention to detail.
• Proficiency with computer systems for data entry, inventory management, and order processing.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Knowledge of inventory and parts management, with ability to lift up to 50 lbs and use ladders or stairs as required.

Responsibilities

• Provide administrative and customer service support by documenting customer inquiries, resolving issues where appropriate, and escalating complex matters as needed.
• Identify, source, order, receive, inspect, and manage parts inventory while maintaining accurate records and coordinating returns or reallocations.
• Support Call Centre operations by handling inbound and outbound customer communications and accurately documenting interactions.
• Assist with Install Administration by verifying work orders and customer information, coordinating with technicians and internal teams, and supporting scheduling activities.
• Maintain accurate inventory, work order, and purchasing records, ensuring documentation is organized and compliant with company standards.

Skills

Organizational skills

Attention to detail

Data entry

Inventory management

Order processing

Communication

Customer service

Multitasking

Team collaboration

Job description

Trail Appliances in Canada is seeking a Service Support Clerk to deliver exceptional administrative and customer service support to the Service department, with primary focus on Call Centre operations or Parts support as needed.

The role requires strong organizational skills, attention to detail, and the ability to manage inventory, order processing, and scheduling while collaborating with technicians and internal teams.