Customer Experience Advocate

Trail Appliances Ltd.; Calgary; On-site; CAD 21,000 - 26,000; Full time

Benefits offered by this job

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Employee discounts

Job summary

Trail Appliances Ltd. in Calgary, Alberta, is hiring a Customer Service Representative. You will be the first point of contact, greeting customers, handling inquiries, and ensuring a positive brand impression.

The role requires professionalism, patience, and a people-first attitude. Responsibilities include assisting customers in person and by phone, booking deliveries, processing payments, typing invoices at 40 wpm, and keeping orderly records.

Qualifications

• Experience in fast-paced customer service environments.
• Typing speed minimum 40 words per minute.
• Strong communication, both written and verbal.
• Ability to collaborate with sales team and other departments.

Responsibilities

• Greet and assist customers in person and by phone.
• Book deliveries and coordinate scheduling.
• Process customer payments and prepare invoices (40 wpm typing required).
• Maintain organized records and filing.
• Collaborate with sales consultants to provide solutions.

Skills

Customer service

Typing 40 wpm

Communication skills

Team collaboration

Multi-tasking

Tools

Point of sale system

Job description

Trail Appliances Ltd. in Calgary, Alberta, is hiring a Customer Service Representative. You will be the first point of contact, greeting customers, handling inquiries, and ensuring a positive brand impression.

The role requires professionalism, patience, and a people-first attitude. Responsibilities include assisting customers in person and by phone, booking deliveries, processing payments, typing invoices at 40 wpm, and keeping orderly records.