Front Desk Receptionist – Customer Experience

Socket.dev; Calgary; On-site; CAD 23,000 - 26,000; Full time

Benefits offered by this job

Mentorship and growth opportunities

Health & dental benefits

Personal care days

Statutory holidays off

Employee assistance program

Staff incentives

Employee discounts

Job summary

Trail Appliances is seeking a Receptionist to be the first point of contact for customers, providing a warm, professional experience both in person and over the phone. This temporary full-time role reports to the Customer Service Team Lead and runs through February 2027, offering strong training and growth opportunities.

Responsibilities include greeting customers, directing calls, guiding shoppers to the right department, and handling general administrative tasks to maintain an organized front

Qualifications

• 2-3 years in administrative, reception, or customer service roles.
• Strong verbal and written communication skills.
• Proficient in MS Office and comfortable with technology.
• Able to multitask in a fast-paced environment with attention to detail.
• Positive attitude and willingness to help customers.

Responsibilities

• Greet customers in person and over the phone, creating a positive and lasting first impression.
• Answer and direct customer calls, ensuring messages reach the appropriate person promptly.
• Guide in-store customers to the correct department or team member.
• Perform general administrative tasks as assigned.
• Support a welcoming and organized front desk environment.

Skills

Communication

MS Office

Multitasking

Customer service

Positive attitude

Tools

MS Office Suite

Job description

Trail Appliances is seeking a Receptionist to be the first point of contact for customers, providing a warm, professional experience both in person and over the phone. This temporary full-time role reports to the Customer Service Team Lead and runs through February 2027, offering strong training and growth opportunities.

Responsibilities include greeting customers, directing calls, guiding shoppers to the right department, and handling general administrative tasks to maintain an organized front