Customer Care Specialist — Frontline Support

Trail Appliances AB/SK; Calgary; On-site; CAD 19,000 - 28,000; Full time

Benefits offered by this job

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Employee discounts

Job summary

Trail Appliances AB/SK is seeking a Customer Service Representative to be the first point of contact, delivering a welcoming, professional experience. With a people-first attitude and patience, you'll provide tailored solutions and ensure customers feel heard, valued, and supported.

This full-time role offers training, benefits, and growth opportunities. You’ll greet customers in person and by phone, book deliveries, process payments (40 wpm required), maintain records, and collaborate with

Qualifications

• Demonstrate a strong work ethic, punctuality, attention to detail, and a genuine desire to help people
• Proactively provide input and recommendations to enhance the customer experience
• Collaborate with various departments to resolve customer issues efficiently and effectively
• Quickly learn and adapt to computer software and systems
• Exhibit outstanding oral and written communication skills while working effectively within a diverse team

Responsibilities

• Assist and greet customers, both in person and over the phone, ensuring a welcoming and professional experience
• Book deliveries and coordinate scheduling to meet customer needs
• Accurately and efficiently process customer payments and type up invoices — a minimum typing speed of 40 words per minute is required to meet operational standards
• Maintain organized records and manage filing systems
• Collaborate with sales consultants and team members to provide optimal solutions and support

Job description

Trail Appliances AB/SK is seeking a Customer Service Representative to be the first point of contact, delivering a welcoming, professional experience. With a people-first attitude and patience, you'll provide tailored solutions and ensure customers feel heard, valued, and supported.

This full-time role offers training, benefits, and growth opportunities. You’ll greet customers in person and by phone, book deliveries, process payments (40 wpm required), maintain records, and collaborate with