Receptionist (Edmonton South)

Trail Appliances Ltd.; Edmonton; On-site; CAD 23,000 - 26,000; Full time

Benefits offered by this job

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Staff incentives and rewards

Employee discounts

Job summary

Trail Appliances Ltd. in Edmonton is seeking a Receptionist to be the welcoming first contact for customers, both in-store and over the phone. Reporting to the Customer Service Team Lead, you will help uphold our commitment to excellent service and a friendly, inclusive culture.

You will answer calls, direct inquiries, assist guests to the correct department, and perform general administrative tasks to keep the front desk efficient and welcoming.

Qualifications

• 2-3 years of experience in administrative, reception, or customer service roles.
• Strong verbal and written communication skills.
• Proficient in MS Office and comfortable with technology.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Positive attitude, strong work ethic, and a passion for helping customers.

Responsibilities

• Greet customers in person and over the phone, creating a positive and lasting first impression.
• Answer and direct customer calls, ensuring messages reach the appropriate person promptly.
• Guide in-store customers to the correct department or team member.
• Perform general administrative tasks as assigned.
• Support a welcoming and organized front desk environment.

Skills

Customer service

Reception

MS Office

Communication

Multitasking

Tools

MS Office

Job description

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

As the Receptionist at Trail Appliances, you will be the first point of contact for our customers, creating a welcoming and positive experience in-person and over the phone. Reporting to the Customer Service Team Lead, you play a key role in upholding our commitment to unparalleled customer service, expert advice, and strong family values. Your professionalism and friendly demeanor help set the tone for our customer interactions, reinforcing our reputation as an industry leader built on respect, integrity, diversity, passion, and laughter.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. We provide:

• Health & dental benefits
• Personal care days
• Statutory holidays off
• Employee & family assistance program
• Staff incentives and rewards
• Employee discounts

What you’ll be doing:

• Greet customers in person and over the phone, creating a positive and lasting first impression.
• Answer and direct customer calls, ensuring messages reach the appropriate person promptly.
• Guide in-store customers to the correct department or team member.
• Perform general administrative tasks as assigned.
• Support a welcoming and organized front desk environment.

What you need to be successful:

• 2-3 years of experience in administrative, reception, or customer service roles.
• Strong verbal and written communication skills.
• Proficient in MS Office and comfortable with technology.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Positive attitude, strong work ethic, and a passion for helping customers.

Availability:

This is a full-time position and will require you to be available:

Monday to Sunday - 9:30am - 6:00pm

Compensation:

$17/hr - $19/hr

What to expect from us:

• Application review: Once you apply, our team will review your application and let you know whether you will be moving forward.
• One-way video interview: If selected, you’ll be invited to complete a short one-way video interview at your convenience.
• In-person interview: Successful candidates will be invited to a second interview with our team.
• Final decision: We’ll make a final decision and give you a call to let you know the outcome.

We value diverse perspectives and are committed to creating an inclusive workplace.