Front Desk Representative

Combined, a Chubb Company; Markham; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading company in the insurance industry is seeking a Front Desk Representative to provide exceptional customer service and cover reception duties. The role requires proven communication and organizational skills, with responsibilities including customer inquiries, back-office support, and processing documentation. Candidates should be bilingual in English and French and possess strong multi-tasking abilities.

Qualifications

• Post secondary education and/or 3-5 years work related experience.
• Bilingual - English and French verbal and written communication skills an asset.
• Proficient in Microsoft Office, Excel and Word; advanced Outlook skills.

Responsibilities

• Cover Front desk Reception, greet customers, and answer phone.
• Support Operations back-office activities.
• Process daily mail and customer insurance updates.

Skills

Interpersonal Skills

Communication

Multi-tasking

Education

Post secondary education

Tools

Microsoft Office

Job description

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The main function of this role is to cover the reception duties, Monday to Friday in office, and provide quality service to Combined's policy holders, staff and visitors.

The primary responsibility of the employee will be reception duties and on the Policyholder Services (PHS) functions necessary to become a Customer Service representative. The employee will learn all the company policies, procedures, products, customer support systems and learn how to service customer inquiries and reception tasks.

The employee will use communication skills necessary to correspond with our customers via letter, fax, email and over the telephone and at reception.

Job duties & responsibilities include.

• Cover Front desk Reception, greet customers and vendors and answer phone from 8h30 to 5H00
• Support Operations back-office activities
• Mail support and preparation
• Analyze and Respond to customer insurance product administration updates: make online single day record adjustments (name, address, beneficiary).
• Process daily mail, create & mail samples and duplicates, process links/delinks, track and input daily production into I360 system,
• Participate in monthly meetings and other assigned duties.
• Responsible for all Life, Health and Accident policy activities such as; annual statement letters, analyze policyholder's request as it relates to Data Base information,
• Process changes for Preferred Billing dates, payment history, Pac mode, along with any status changes, issue date, premium, form number, language and non-smoker change.
• Complete a daily production sheet and photocopy for duplicate copies.
• Request copies from Ricoh for Life, Accident and health applications, process links/delinks and generate receipts for payments and income tax purposes.

Job Requirements

• Post secondary education and/or 3-5 years work related experience
• Bilingual - English and French verbal and written communication skills an asset
• Proficient in the use of Microsoft Office, excel and Word, Advanced use of Outlook, keyboarding and follow up skills
• Demonstrated ability to multi-task
• Strong interpersonal skills and desire for ownership of work
• Ability to work under pressure with set deadlines.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Insurance

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