Front Office Agent

Backrzone INC.; Toronto; Remote; CAD 30,000 - 60,000; Full time

Job summary

An innovative crowdfunding platform is seeking a motivated Front Office Agent to join their dynamic team. In this role, you will be the first point of contact for clients, providing exceptional customer service and managing front desk operations. This is an exciting opportunity to work in a fast-paced environment, assisting with scheduling, administrative tasks, and maintaining a welcoming office atmosphere. If you thrive in a collaborative setting and are eager to contribute to the growth of a cutting-edge industry, this role offers the chance to make a real impact while developing your skills in the crowdfunding and blockchain sectors.

Benefits

Competitive hourly wage

Work-from-home flexibility

Learning Opportunities

Supportive Work Environment

Career Development

Qualifications

• 1+ years in front office or customer service roles required.
• Strong communication and organizational skills are essential.

Responsibilities

• Serve as the first point of contact for clients and visitors.
• Manage front desk operations and handle client inquiries.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Microsoft Office

Fluency in English

Education

1+ years of experience in front office or customer service

Tools

CRM Software

Virtual Meeting Platforms

Job description

BackrZone is an innovative crowdfunding platform that leverages blockchain technology to connect entrepreneurs, creators, and investors for seamless capital raising. We are dedicated to delivering a transparent, secure, and efficient platform that helps users meet their crowdfunding goals. We are currently seeking a motivated and detail-oriented Front Office Agent to support our team during a temporary period of growth.

Your Role

As a Front Office Agent, you will serve as the first point of contact for clients and visitors to BackrZone. You will play a key role in creating a positive first impression of the company by providing exceptional customer service. In this temporary role, you will handle client inquiries, manage front office operations, and ensure smooth daily administrative activities. This is an exciting opportunity to work in the fast-paced crowdfunding space while supporting our team in various administrative capacities.

Key Responsibilities

• Client Interaction: Serve as the first point of contact for clients, responding to their inquiries via phone, email, and chat.
• Front Desk Operations: Manage the front desk, including greeting visitors and managing general office communications.
• Scheduling & Coordination: Assist in scheduling appointments, meetings, and virtual events for the team.
• Administrative Support: Help with day-to-day office administration, including handling incoming and outgoing mail, maintaining office supplies, and assisting with other office management tasks.
• Database Management: Update client records and maintain an accurate database of clients, investors, and project creators.
• Support Team: Provide support to different departments, assisting with internal communication, project coordination, and task management.
• Maintain Office Environment: Ensure that the office area is clean, organized, and welcoming for staff and visitors.
• Event Planning Support: Assist with organizing company events, webinars, or community-building activities.

Qualifications & Skills

Must-Have:

1+ years of experience in a front office, customer service, or administrative role.
Strong communication skills (verbal and written), with the ability to handle client inquiries in a professional manner.
Excellent organizational skills and attention to detail.
Ability to multitask and manage competing priorities in a fast-paced environment.
Proficiency in Microsoft Office and basic office software (Word, Excel, Outlook).
Ability to work independently and as part of a team.
Friendly, approachable, and proactive attitude towards customer service.
Fluency in English (written and spoken).

Nice-to-Have:

Experience in crowdfunding, blockchain, or the fintech industry.
Familiarity with virtual meeting platforms (Zoom, Microsoft Teams, etc.).
Knowledge of customer service management tools or CRM software.
Fluency in French or other languages is a plus.

Why Join Us?

• Competitive hourly wage: $20 - $25 CAD per hour.
• Temporary contract: 6-month contract with the possibility of extension or conversion to permanent role.
• Work-from-home flexibility: Remote position offering flexibility in work hours.
• Learning Opportunities: Gain experience in the rapidly growing crowdfunding and blockchain sectors.
• Supportive Work Environment: Be part of a collaborative team that values your contributions.
• Career Development: Opportunities to expand your skills and grow within the company.

How to Apply?

If you are an enthusiastic, customer-focused individual with experience in office administration or customer service, we want to hear from you! Please submit your resume and a cover letter detailing your qualifications and interest in the role.

At BackrZone, we are changing the way crowdfunding works by integrating advanced technology. Join us and make a real impact in the crowdfunding world!