Receptionist, Patient Services

Mount Sinai Hospital (Toronto), Sinai Health; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

Mount Sinai Hospital is seeking a Receptionist for their Patient Services department for a temporary full-time position of up to 12 months. The role involves assisting patients, managing information entry, and ensuring efficient operations in a health care environment. Ideal candidates will have recent receptionist experience and possess strong communication and customer service skills.

Qualifications

• 1-2 years of recent receptionist experience required.
• Effective communication skills needed.
• Proficient in keyboarding skills (minimum 40 wpm).

Responsibilities

• Assist patients in a professional manner at the Ambulatory Laboratory.
• Validate patient Health Cards and enter information accurately.
• Respond to requests from patients and physician offices.

Skills

Communication

Customer Service

Time Management

Problem Solving

Keyboarding

Education

High School Diploma

Job description

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This is a temporary full-time position up to approximately twelve (12) months

Sinai Health is looking for an experienced Receptionist to support our Patient Services department at our Mount Sinai Campus.

In This Role You Will

• Receive and assist patients visiting Mount Sinai Hospital Ambulatory Laboratory in a professional manner
• Obtain and verify information with patients and enter their laboratory tests accurately and efficiently in the Laboratory Information System (LIS)
• Receive and assist patients in the Ambulatory Laboratory
• Validate patient Health Cards presented and ensures that they are the same as the individual named on the test requisition form
• Enter the patient's name, address etc. into the appropriate Electronic Medical Record (for first time patients)
• Enter the test(s) requested into the LIS
• Prepare and print a bill for uninsured or self-pay patients prior to any test(s) being performed using the private billing program
• Respond to telephone and in-person requests
• Telephone physician offices to obtain information missing from the test requisition form e.g., type of test required
• Respond to telephone calls from physician offices for special tests e.g., glucose tolerance and booking appointments for same
• Photocopy or print patient test requisitions as required by authorized persons
• Maintain the security and confidentiality of patient information
• Assists with training of new staff and students
• Perform functions as assigned by management to cover for vacation, sick leave and to adjust staffing workload requirements
• Provide feedback to management involving opportunities for improvement in patient flow and test ordering processes
• File as needed
• Other duties that may be assigned
  
  

Job Requirements

Mandatory

• Successful completion of a high school diploma
• 1 - 2 years recent receptionist experience
  
  

Preferred

• Previous experience in a health care environment
  
  

Skills and Knowledge

• Demonstrated proficiency in communication skills, both verbal and written
• Demonstrated minimum 40 wpm keyboarding skills
• Demonstrated Windows and mouse skills
• Excellent interpersonal and customer service skills
• Proven organization and time management skills
• Ability to work effectively under pressure and meet deadlines
• Demonstrated ability to exercise tact and discretion, good judgement and problem solving skills
• Ability to work independently and as a team
• Demonstrated satisfactory performance and attendance record
  
  

If this sounds like you and you feel ready to build your secretarial career within health care, apply now and let us know why you’d be a great addition to our team.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Temporary

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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