Junior Account Manager

myGwork - LGBTQ+ Business Community; Toronto; Remote; CAD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Junior Account Manager, where you'll play a crucial role in nurturing client relationships and driving revenue growth. This position offers the opportunity to engage deeply with clients, understand their needs, and leverage innovative fare collection solutions. You'll be supported by a collaborative team that values your development and encourages you to drive your career forward. With a focus on making transit accessible for all, this role is perfect for those passionate about customer success and account management. If you're ready to make a difference, this is the place for you!

Benefits

20 days vacation plus public holidays

Private Healthcare and Life Insurance

Monthly team bonding allowance

Menopause support

Choice of workstation

Enhanced family leave

Work from any country for up to 3 months

Training allowance of up to $1000 CAD

Home office allowance of $325 CAD

Qualifications

• Experience in customer-facing roles, preferably in SaaS.
• Strong communication skills to influence and provide insights.

Responsibilities

• Manage a portfolio of client accounts, ensuring their needs are met.
• Develop relationships with clients to foster trust and growth.

Skills

Customer Relationship Management

Communication Skills

Negotiation Skills

Detail Orientation

Multitasking

Revenue Target Achievement

Strategic Thinking

Multilingual Skills

Education

Bachelor's Degree

Tools

Account Management Tools

Job description

Introducing Masabi

At Masabi, we're driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we've partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you'll find the tools you need to build the career you want. Whether you're taking the direct route or trying a new path, we'll support you no matter what.

The Role

As a Junior Account Manager at Masabi, you will play a pivotal role in managing and nurturing existing client relationships. Your primary focus will be to acquire a deep understanding of our client's needs, particularly in the context of fare collection and broader initiatives, and leverage the full potential of the Justride platform to deliver maximum value.

You will actively engage in upselling and adoption efforts, with opportunities for revenue incentives as a reward for your successful outcomes. This role will work under close supervision and mentorship, gaining foundational experience in account management. Masabi's Account Management Team is at the forefront of building strong client partnerships, driving growth, and maximizing the value we provide to our agency clients.

Location

This role is available in a remote model for candidates based in Canada.

Responsibilities

Key Responsibilities for this role focus on customer strategy, relationship management, revenue generation based on assigned revenue quotas, and cross-functional collaboration, including but not limited to:

1. Serving as the primary point of contact for a small portfolio of client accounts, ensuring that their needs and expectations are met.
2. Developing strong relationships with clients to foster trust, loyalty, and growth opportunities.
3. Organizing and leading regular business reviews and account planning sessions following the standard Account Management customer journey model.
4. Crafting robust account plans that clearly map client adoption, upsell opportunities, and retention strategies that drive long-term success.
5. Identifying and establishing clear pathways for upselling and cross-selling additional services to meet client objectives.
6. Facilitating contract and change order signatures in line with agency goals.
7. Defining, tracking, and improving drivers of volume growth and profitability for each account.
8. Utilizing Account Management tools like scorecards, dashboards, and KPI reports to drive adoption to strengthen partnerships.
9. Supporting operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
10. Championing the 'voice of the customer' at internal reviews with Product, Engineering, Finance and other teams.
11. Working with teams like Bids, Legal, and Finance to secure agency contracts and improve internal processes.

About You

1. Previous experience in a customer-facing role including but not limited to account management, customer success/services, or sales; preferably in a SaaS environment.
2. Excellent written and oral communication skills with the ability to influence and provide insights.
3. Detail oriented with an ability to multitask and prioritize tasks effectively.
4. Comfortable negotiating and securing contract extensions and renewals.
5. Previous experience working towards a revenue-based target is a plus.
6. Knowledge of marketing and sales/BD principles and practices.
7. Strategic mindset motivated by achieving short and long-term growth goals.
8. Multi-lingual is a plus given the global nature of our business.
9. Excited by the opportunity for Account Management career progression through learning and growing alongside a cross-functional team.

Some of our benefits

1. 20 days of vacation per year (in addition to public holidays), plus the option to buy an additional 5 days of vacation each year. On top of this, our office is shut every year between Christmas and New Year, totaling a whopping 28+ days of vacation.
2. Private Healthcare and Life Insurance via Trinet.
3. Monthly team bonding allowance.
4. Menopause support.
5. Choice of a workstation.
6. Enhanced family leave.
7. Ability to work for up to 3 months per year from any country in the world.
8. Fun and collaborative environment with a focus on making a difference in the world.

In addition to the above, as an employee, you will also have access to a training allowance of up to $1000 CAD and $325 CAD to spend on your home office every year.

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.

We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

1. Driven by Purpose - We believe travel should be effortless. The work isn't always easy, but the best things never are.
2. Encouraged to Accelerate - Masabi is growing, and our people drive their own development. Whether you're taking the direct route or exploring new paths, we support your journey.
3. Advancing with Empathy - We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.

We're already powering journeys - are you ready to join us?