Front Desk Mornings

Gold's Gym - British Columbia; Vancouver; On-site; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Complimentary gym membership

Employee discounts

Positive team environment

Job summary

Gold’s Gym British Columbia is hiring a part-time Customer Service Representative for evening closing shifts. Strong communication and cash handling skills are required, with reliability and a passion for fitness and guest experience.

The role involves front desk duties, member check-ins, and support for sales and tours. Evening availability, 12–24 hours weekly, with potential for growth. Great for students seeking a gym-based role.

Qualifications

• Minimum one year of customer service experience.
• Fluent in English; strong written and verbal communication.
• Cash handling and POS systems experience.
• Ability to work independently and as part of a team.
• Reliable transportation or easy commute.
• First Aid certification is an asset.
• Comfortable in a fast-paced environment.

Responsibilities

• Oversee front desk operations during evening closing shifts.
• Greet and check in members and guests.
• Handle phone, email, and in-person inquiries with exceptional service.
• Direct guests to appropriate staff efficiently and professionally.
• Assist sales with tours and membership support.
• Manage daily cash reconciliation and end-of-day closeout.
• Support guest onboarding and outreach via calls/emails.

Skills

Customer service experience

Written and verbal communication

Fluent in English

Cash handling & POS

Problem solving & critical thinking

Independence & teamwork

Reliable transportation

First Aid (asset)

Fast-paced environment

Computers proficiency

Tools

POS systems

Computers

Job description

Customer Service Representative

Part-Time | Gold’s Gym British Columbia

Gold’s Gym is hiring a part-time Customer Service Representative for evening closing shifts, with strong potential for growth. If you’re outgoing, reliable, and passionate about fitness and customer experience, we’d love to connect.

About the Role

• Schedule: 3–4 days per week (12–24 hours)
• Availability:
• Thusday 5:15pm-11:15pm
• Satruday 5:15pm -10:15pm
• Mid Shifts as needed
• Commitment: No extended travel/time off during the first 4 months*
• Great for Students!

What We’re Looking For

• Previous customer service experience (required)
• Strong written and verbal communication skills
• Fluent in English (additional languages are an asset)
• Experience with cash handling and POS systems
• Strong problem-solving and critical thinking skills
• Ability to work both independently and as part of a team
• Reliable transportation or ability to commute easily
• First Aid certification (asset)
• Must be able to work in fast paced environment
• Proficiency with Computers*

Key Responsibilities

• Oversee front desk operations during evening closing shifts
• Ensure the facility is properly secured and prepared for the next day
• Greet and check in members and guests using proper procedures
• Deliver exceptional customer service across phone, email, and in-person interactions
• Direct guests and appointments to appropriate staff efficiently
• Support guest check-in and onboarding processes
• Handle daily cash reconciliation accurately
• Assist the sales team with guest tours and membership support
• Support prospect and member outreach via calls, texts, and emails
• POS handling and end of night close out

What We Offer

• A positive, collaborative team environment
• Complimentary gym membership
• Employee discounts on Gold’s Gym products and services

Gold’s Gym British Columbia is an equal opportunity employer.

We thank all applicants for their interest; only those selected for an interview will be contacted.