Front Desk Associate

Planet Fitness; Chilliwack; On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive Salary

Company health benefits (FT)

Paid Time Off (FT)

Free Black Card membership

Job summary

Planet Fitness in Chilliwack, BC is seeking a friendly Front Desk Associate to deliver exceptional member service and handle frontline duties. This part-time role requires a high school diploma and is based at the Chilliwack CN location with a rotating schedule and competitive pay.

The position emphasizes greeting members, answering inquiries, processing payments, and promoting memberships and promotions while maintaining a clean club environment. Benefits for eligible roles are included.

Qualifications

• Age 18 or older.
• High School Diploma or equivalent.
• Six months of face-to-face customer service experience or one year of fitness experience preferred.

Responsibilities

• Greet and farewell members in a professional, friendly manner.
• Anticipate members' needs and respond promptly.
• Provide telephone service with accurate information.
• Resolve customer concerns with strong communication and problem solving.
• Maintain the club's cleanliness during the shift (up to 50%).
• Deliver fast, accurate service while handling cash transactions.
• Promote products and promotions to drive revenue.
• Answer questions about procedures and policies clearly.

Skills

Customer service

Communication

Multi-tasking

Cash handling

Flexible schedule

Education

High School Diploma

Job description

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates.

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Job Details: Job Location: Chilliwack-CN - Chilliwack, BC V2R 3C7, Position Type: Part Time, Education Level: High School or Equivalent, Salary Range: $18.25 - $18.25 Hourly, Travel Percentage: Negligible, Job Shift: Closer, Job Category: Customer Service, Front Desk Associate

Essential Duties and Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making, problem resolution skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older
• A High School Diploma Or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours

• Monday: 3:00PM-11:00PM
• Tuesday: 3:00PM-11:00PM
• Wednesday: 3:00PM-11:00PM
• Thursday: 3:00PM-11:00PM
• Friday: 1:00PM-9:00PM
• Saturday: 12:00PM-7:00PM
• Sunday: 12:00PM-7:00PM

Benefits

• Competitive Salary
• Company contribution towards health benefits (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer