Front Desk Associate

Ignite Fitness Holdings; Vernon; On-site; CAD 20,000 - 29,000; Part time

Benefits offered by this job

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Ignite Fitness Holdings' Planet Fitness Vernon club seeks a friendly Front Desk Associate to welcome members, process payments, and promote memberships in a high-energy environment. The role emphasizes exceptional customer service, problem-solving, and multitasking in a busy fitness setting.

The position is part-time with evenings and weekends availability, requiring a willingness to maintain club cleanliness and deliver accurate information to members. Competitive hourly pay applies.

Qualifications

• Essential duties and responsibilities include welcoming and exiting members in a confident, professional and friendly manner.
• Provide gracious and efficient telephone service with accurate information.
• Resolve customer concerns using strong communication and problem-solving skills.
• Maintain club cleanliness for up to 50% of the shift.
• Handle payments, give change and receipts, and promote products and promotions.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Provide courteous telephone service and answer inquiries accurately.
• Resolve customer concerns with strong communication and problem-solving skills.
• Maintain cleanliness of the club during shifts.
• Process payments and promote products and promotions.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexible schedule

Friendly demeanor

Education

High School diploma or equivalent

Job description

# Front Desk AssociateVernon 27th Street - Vernon, BC V1T 4Y6## OverviewSalary Range$18.25 - $18.25 HourlyPosition TypePart TimeJob ShiftEvenings and WeekendsEducation LevelHigh School or EquivalentTravel PercentageNegligibleCategoryCustomer Service## Description**Front Desk Associate**Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.**Essential Duties and Responsibilities**:* Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.* Anticipate member's needs, respond promptly and acknowledge all members* Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.* Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.* Ability to maintain the cleanliness of the club for up to 50% of the shift.* Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.* Hands-on experience in accepting payments from customers and give change and receipts.* Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.* Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way**Minimum Skills*** Ability to manage multiple responsibilities* Solid work ethic with strong decision-making, problem resolution skills* Self-starter who takes initiative with minimal direction and supervision* Comfortable working a flexible rotating schedule* Superior customer service skills, preferably in the fitness industry.* Hard working, enthusiastic and energetic!* **Physical Requirements**: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.**Minimum Qualifications*** 18 years old or older* A High School Diploma Or Equivalent required* Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.**Hours *(Initial training hours may vary as well as when the needs of the facility change.)**** Discuss your availability with the Hiring Manager and/or notate it on your application.* Weekday and/or Weekend Hours based on club needs.* Open or flexible availability is a plus.**Benefits*** Competitive Salary* Company contribution towards health benefits *(Applicable for Full Time Positions)** Paid Time Off benefits *(Applicable for Full Time Positions)** Free Black Card membership and fun exercise incentives*Planet Fitness is an Equal Opportunity Employer*