Front Desk Evenings

Gold's Gym - British Columbia; Port Coquitlam; On-site; CAD 22,000 - 28,000; Part time

Benefits offered by this job

Complimentary gym membership

Employee discounts on Gold’s Gym

Job summary

Gold’s Gym British Columbia is seeking a part-time Customer Service Representative for evening closing shifts. This role focuses on front-desk hospitality, member check-ins, and delivering outstanding service as the day ends.

You will handle phone, email, and in-person inquiries, process transactions, assist tours and memberships, and support the sales team with a friendly, reliable approach; a valid driver's license or transportation is preferred.

Qualifications

• Previous customer service experience is required.
• Strong written and verbal communication skills.
• Fluent in English; additional languages are a plus.
• Proficiency with Microsoft Office (Word, Outlook, Excel).
• Experience with cash handling and POS systems.
• Strong problem-solving and critical thinking abilities.
• Ability to work independently and as part of a team.
• Reliable transportation or easy commute.
• First Aid certification is an asset.

Responsibilities

• Oversee front desk operations during evening closing shifts.
• Greet and check in members and guests.
• Deliver customer service across phone, email, and in-person interactions.
• Direct guests to appropriate staff.
• Support guest check-in and onboarding processes.
• Handle daily cash reconciliation.
• Assist the sales team with guest tours and membership support.
• Support outreach via calls, texts, and emails.
• POS handling and end-of-night close out.

Skills

Customer service experience

Communication skills

Fluent in English

Microsoft Office

POS systems

Problem-solving

Teamwork

Transportation

First aid certification

Tools

POS systems

Microsoft Office

Job description

Customer Service Representative (Evenings – Closing)

Part-Time | Gold’s Gym British Columbia

Gold’s Gym is hiring a part-time Customer Service Representative for evening closing shifts, with strong potential for growth. If you’re outgoing, reliable, and passionate about fitness and customer experience, we’d love to connect.

About the Role

• Schedule: 3–4 days per week (12–24 hours)
• Availability: Must be available:
  • Fridays 7:15pm-11:15pm
  • Wednesday / Thursday 9:15am-1:15pm
• Commitment: No extended travel/time off during the first 4 months

What We’re Looking For

• Previous customer service experience (required)
• Strong written and verbal communication skills
• Fluent in English (additional languages are an asset)
• Proficiency with Microsoft Office (Word, Outlook, Excel)
• Experience with cash handling and POS systems
• Strong problem-solving and critical thinking skills
• Ability to work both independently and as part of a team
• Reliable transportation or ability to commute easily
• First Aid certification (asset)

Key Responsibilities

• Oversee front desk operations during evening closing shifts
• Ensure the facility is properly secured and prepared for the next day
• Greet and check in members and guests using proper procedures
• Deliver exceptional customer service across phone, email, and in-person interactions
• Direct guests and appointments to appropriate staff efficiently
• Support guest check-in and onboarding processes
• Handle daily cash reconciliation accurately
• Assist the sales team with guest tours and membership support
• Support prospect and member outreach via calls, texts, and emails
• POS handling and end of night close out

What We Offer

• A positive, collaborative team environment
• Complimentary gym membership
• Employee discounts on Gold’s Gym products and services

Gold’s Gym British Columbia is an equal opportunity employer.

We thank all applicants for their interest; only those selected for an interview will be contacted.