Front Desk Representative (Weekends)

Mountain Fitness Center; Squamish; On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Complimentary gym membership

Discount on Mountain Fitness products

Job summary

Mountain Fitness Center is seeking a reliable, upbeat Part-time Front Desk/Guest Services associate in Squamish to greet guests, enforce gym protocols, and handle inquiries with a positive attitude. The role includes POS duties, membership check-ins, and ensuring a clean facility, with a focus on friendly member interactions.

The position offers Saturdays and Sundays shifts (8am-3pm) and benefits like complimentary gym access.

Qualifications

• Customer service oriented with enthusiasm.
• Self-starter with initiative and minimal supervision.
• Commitment to delivering great service and loyalty.
• Positive attitude and strong communication skills.
• Experience handling cash transactions.

Responsibilities

• Greet members and guests enthusiastically to promote a positive gym culture.
• Ensure all members and guests follow gym protocols.
• Resolve customer inquiries professionally via phone, email and in person.
• Monitor member check-ins to identify delinquent accounts.
• Process point-of-sale items, such as retail and concession sales.
• Check in all members and guests using proper registration procedures.
• Maintain the gym cleanliness to required standards.

Skills

Customer service

Self-starter

Excellent communication

Positive attitude

Cash handling

Team player

Education

Secondary School

Job description

Mountain Fitness Center opened in 2015 with the goal of making fitness an important and enjoyable part of people’s routines. As Squamish locals, we know the value of community and are proud to support and bring people together through fitness.

We are seeking a reliable, upbeat and motivated individual to join our team. We currently have the following set shifts available:
Saturdays and Sundays : 8am-3pm

Flexibility to cover a variety of additional shifts as needed is considered a strong asset.

Key Responsibilities

• Ensure all members and guests are following gym protocols
• Greet members and guests enthusiastically to encourage a positive culture at the gym
• Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters
• Monitor member check-ins to identify delinquent accounts
• Process point of sale items, such as retail and concession sales
• Check in all members and guests using the proper registration procedures
• Maintain the cleanliness of the gym to necessary standards

Qualifications

• Customer service driven with an enthusiastic attitude
• Self-starter who takes initiative with minimal direction and supervision
• Committed to delivering exceptional customer service and promoting client loyalty
• Have a positive attitude and outstanding, adaptive communication skills
• Excellent written and verbal communication skills
• Knowledge of cash transaction processing procedures
• Passionate about physical fitness and health
• Comfortable lifting up to 60lbs when required

What We Offer

• Positive, rewarding, and collaborative team environment
• Complimentary gym membership
• Discount on Mountain Fitness products and services

Job Type: Part-time

Pay: $18.50 per hour

Application question(s):

• Do you currently live in Squamish?
• Do you have reliable transportation to/from work?

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative: 1 year (preferred)

Work Location: In person