Front Desk Member Experience Specialist

Taymax Group; Eastern Ontario; Sur place; CAD 23 000 - 26 000; Plein temps

Résumé du poste

Taymax Group is seeking a Member Services Representative in Pembroke, ON. The role focuses on delivering a superior member experience at Planet Fitness by greeting members and handling front desk duties.

Responsibilities include sign-ups, tours, account updates, and maintaining a clean, welcoming club. The position starts at $17.95 per hour and requires a positive attitude and reliability.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behaviour and language.

Responsabilités

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.

Connaissances

Customer service

Front desk

Teamwork

Communication

Computer skills

Punctuality

Formation

High School diploma/GED

Description du poste

Taymax Group is seeking a Member Services Representative in Pembroke, ON. The role focuses on delivering a superior member experience at Planet Fitness by greeting members and handling front desk duties.

Responsibilities include sign-ups, tours, account updates, and maintaining a clean, welcoming club. The position starts at $17.95 per hour and requires a positive attitude and reliability.