Front Desk Member Services – Fitness Club

Taymax Group; Barrie; Vor Ort; CAD 20.000 - 29.000; Vollzeit

Zusammenfassung

Taymax Group is seeking a Member Services Representative in Barrie, ON to deliver a top-tier member experience at our club. You will greet guests, handle front desk tasks, process memberships, and support the club management in daily operations.

The role emphasizes friendly, professional service, reliability, and teamwork, with a base wage of $17.95 per hour and a commitment to a clean, welcoming facility for Planet Fitness members and visitors.

Qualifikationen

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behaviour and language.

Aufgaben

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Kenntnisse

Customer service

Communication

Teamwork

Problem solving

Reliability

Positive attitude

Diplomacy

Active listening

Ausbildung

High School diploma/GED equivalent

Jobbeschreibung

Taymax Group is seeking a Member Services Representative in Barrie, ON to deliver a top-tier member experience at our club. You will greet guests, handle front desk tasks, process memberships, and support the club management in daily operations.

The role emphasizes friendly, professional service, reliability, and teamwork, with a base wage of $17.95 per hour and a commitment to a clean, welcoming facility for Planet Fitness members and visitors.