Member Experience Pro: Front Desk & Tours

Halifax Annex Fitness LP; Dartmouth; On-site; CAD 19,000 - 28,000; Full time

Job summary

Taymax Group, LP is seeking a friendly Member Services Representative for Planet Fitness locations in Nova Scotia. The role focuses on delivering superior member service at the front desk, greeting members and guests, and processing sign-ups and tours.

The successful candidate will maintain a positive atmosphere, demonstrate reliability, and support daily club operations including basic billing and account updates. Knowledge of fitness culture is a plus.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Punctuality

Teamwork

Basic computer skills

Strong communication

Education

High School diploma/GED

Tools

POS systems

Job description

Taymax Group, LP is seeking a friendly Member Services Representative for Planet Fitness locations in Nova Scotia. The role focuses on delivering superior member service at the front desk, greeting members and guests, and processing sign-ups and tours.

The successful candidate will maintain a positive atmosphere, demonstrate reliability, and support daily club operations including basic billing and account updates. Knowledge of fitness culture is a plus.