Member Services & Front Desk Associate – Fitness Club

Dixie & Dundas Fitness LP; Mississauga; On-site; CAD 20,000 - 29,000; Full time

Job summary

Taymax Group, LP is seeking a friendly and reliable Member Services Representative in Mississauga to greet members, handle front desk duties, tours, and sign-ups. The role requires an upbeat attitude and basic computer skills to manage accounts and payments.

You will support the Club Manager, process member inquiries, and help maintain a welcoming environment that reflects the Planet Fitness brand. Training provided; wage starts at $17.95/hour, with opportunities to grow within the team.

Qualifications

• Must be 18 years old or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones, check members into the system, give tours, sign up new members and calculate rates.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner.
• Assist in maintaining the neatness and cleanliness of the club and complete daily tasks.
• Other duties based on club needs.

Skills

Customer service

Front desk operations

Phone handling

Tours and tours guiding

Membership sign-up

Cash handling

Teamwork

Positive attitude

Education

High School diploma/GED

Tools

POS system

Job description

Taymax Group, LP is seeking a friendly and reliable Member Services Representative in Mississauga to greet members, handle front desk duties, tours, and sign-ups. The role requires an upbeat attitude and basic computer skills to manage accounts and payments.

You will support the Club Manager, process member inquiries, and help maintain a welcoming environment that reflects the Planet Fitness brand. Training provided; wage starts at $17.95/hour, with opportunities to grow within the team.