Member Experience Specialist - Gym Front Desk

4711 Steeles Fitness LP; Toronto; On-site; CAD 24,000 - 25,000; Full time

Job summary

Taymax Group in Scarborough, ON is hiring a Member Services Representative to create a positive member experience at a Planet Fitness club. The base wage is $17.95 per hour and you will greet members, perform tours, sign up new members, and handle daily front desk tasks.

Responsibilities include updating accounts, addressing questions, and maintaining a clean, welcoming facility. The role supports the Club Manager and emphasizes service, reliability, and teamwork.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behaviour and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Basic computer skills

Punctuality

Teamwork

Positive attitude

Active listening

Diplomacy

Education

High School diploma/GED

Job description

Taymax Group in Scarborough, ON is hiring a Member Services Representative to create a positive member experience at a Planet Fitness club. The base wage is $17.95 per hour and you will greet members, perform tours, sign up new members, and handle daily front desk tasks.

Responsibilities include updating accounts, addressing questions, and maintaining a clean, welcoming facility. The role supports the Club Manager and emphasizes service, reliability, and teamwork.