Front Desk Lead — Client Experience & Billing

Foundationphysio; Toronto; Hybrid; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Wellness privileges

Health Spending Account

Extended health benefits

Professional growth opportunities

Job summary

Foundation Physiotherapy & Wellness in Toronto, Ontario, is hiring a Client Experience Representative. This full-time, in-person role is the first contact for clients, handling bookings, inquiries, payments, and front desk operations while supporting billing and reporting.

You will lead a client experience team, promote services, and participate in onsite marketing. The role offers growth pathways into clinic leadership and a chance to build real administrative and managerial skills in health

Qualifications

• Previous customer service experience in gym/fitness, retail, hospitality, or similar environments
• Experience with billing, invoicing, collections, or financial reconciliation is considered an asset
• Strong written and email communication skills
• Flexible availability for morning shifts, afternoon shifts
• High school education

Responsibilities

• Deliver exceptional in-person and telephone client service
• Manage bookings, inquiries, payments, and front desk operations
• Process billing, invoicing, collections, and payment reconciliation; maintain accounts receivable
• Prepare and submit weekly clinic performance reports
• Provide direct administrative and billing support to the Clinic Director
• Lead, train, and oversee the client experience team
• Promote and educate clients on physiotherapy, massage therapy, chiropractic services, and wellness products
• Assist with onsite marketing initiatives and company promotions
• Complete additional administrative duties as assigned

Skills

Leadership and team coordination

Multitasking and organization

Detail-oriented process management

Effective communication (phone and in‑

Professional and proactive mindset

Education

High school diploma

Job description

Foundation Physiotherapy & Wellness in Toronto, Ontario, is hiring a Client Experience Representative. This full-time, in-person role is the first contact for clients, handling bookings, inquiries, payments, and front desk operations while supporting billing and reporting.

You will lead a client experience team, promote services, and participate in onsite marketing. The role offers growth pathways into clinic leadership and a chance to build real administrative and managerial skills in health