Clinic Administrator (Downtown/Corktown)

Foundation Physiotherapy & Wellness; Toronto; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Wellness benefits

Completion bonus

Paid vacation

Annual pay raises

Job summary

Foundation Physiotherapy and Wellness in Toronto is seeking a full-time Client Experience Representative for our Downtown Corktown location to provide exceptional client service and maintain a high-quality clinic experience. You will handle inquiries, bookings, payments, and support billing, reporting, and accounts receivable while leading a small client experience team and assisting the clinic director.

The role offers wellness privileges, a health spending account, completion bonus, paid

Qualifications

• Experience in customer service in gym/fitness, retail, or hospitality.
• Experience with billing, invoicing, collections and email communication is a plus.
• Flexibility to work mornings starting at 7:50am and afternoons until 4:00pm.

Responsibilities

• Deliver high-quality client interactions and bookings.
• Manage payments and reconcile accounts.
• Provide weekly clinic statistics and reporting.
• Oversee accounts receivable and support the clinic director with reporting.
• Train and supervise the client experience team.
• Assist with billing activities and administrative tasks.
• Promote health care services and onsite marketing events.
• Maintain a positive, engaging clinic atmosphere.

Skills

Leadership

Multitasking

Detail oriented

Meet deadlines

Creative

Communication (phone & in-person)

Morning & afternoon hours

Job description

Foundation Physiotherapy and Wellness is a group of modern health care clinics located in Toronto. We are looking to add a full-time Client Experience Representative at ourDowntown location (Corktown- King & River). This is the ideal job for a passionate and engaging service orientated candidate to work in a positive health care setting!

Company

Foundation Physiotherapy is a physiotherapist-owned and operated facility. We provide physiotherapy, chiropractic and massage therapy services to clients living and/or working in downtown Toronto. At Foundation Physiotherapy, our focus is on delivering exceptional results and services, learning new techniques, advancing our capabilities, and making the healthcare environment fun!

Position Overview

We require enthusiastic individuals to regularly engage with clients, along with ensuring the clinic's experience is kept at a high quality. This position is catered to a candidate looking to gain administrative and managerial skills, along with utilizing their creative energy.

What We Offer

• In-house wellness privileges, a health spending account and extended health benefits that cover drugs and dental

• Completion bonus

• Two weeks of paid vacation

• Increases in compensation are guaranteed yearly*

The Ideal Candidate

The ideal candidate would have previous customer service experience in gym/fitness settings, retail, or catering/hospitality. Experience with billing, invoicing, collections and creating email communication would be an asset. They should have flexibility in working mornings (starting at 7:50am), afternoons (until 4:00pm).

• High quality interactions with clients
• Delivering client services such as inquiries, bookings, payments
• Payment reconciliation
• Weekly reporting of clinic stats
• Maintaining and managing accounts receivables
• Managing, training, and overseeing the client experience team
• Direct support to the clinic director with reporting and billing
• Administrative tasks as assigned
• Understanding and selling related health care services and products
• Developing and delivering company promotions and onsite marketing events
• Smiling, laughing and having a good time!

Skill Requirements

• Leadership
• Multitasking
• Detail and process oriented
• Meet deadlines
• Creative and energetic
• Telephone AND in-person communication skills
• Morning and afternoon hours should be available

Foundation Physiotherapy and Wellness is an equal opportunity employer and commits to diversity and equity in the workplace. While we wish to be able to meet everyone who applies, only candidates meeting the criteria will be contacted for an interview.