Client Experience Representative – Etobicoke

Foundation Physio; Toronto; Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

In-house service credits

Job summary

Foundation Physiotherapy and Wellness in Toronto is seeking a full-time Client Experience Representative at Etobicoke locations. You will engage with clients, manage inquiries, bookings and payments, and support a positive health care environment.

The role requires flexibility for mornings, evenings, and Saturdays, with opportunities to develop administrative and managerial skills and enjoy in-house service credits for massage, physiotherapy and chiropractic services.

Qualifications

• Experience in customer service in gym/fitness, retail, or hospitality.
• Experience with billing, invoicing, collections, and creating email communication.
• Flexibility in mornings, evenings, and Saturdays.

Responsibilities

• Interact with clients with high-quality service.
• Handle inquiries, bookings, and payments.
• Perform payment reconciliation.
• Provide weekly clinic statistics reporting.
• Manage accounts receivable.
• Train and oversee the client experience team.
• Support clinic director with reporting and billing.
• Handle administrative tasks and promote healthcare services.
• Develop onsite promotions and marketing events.
• Maintain a positive and engaging clinic atmosphere.

Skills

Leadership

Multitasking

Detail and process oriented

Meet deadlines

Creative and energetic

Telephone and in-person communication

Morning and evening hours

Job description

Foundation Physiotherapy and Wellness is a group of modern health care clinics located in Toronto. We are looking to add a full-time Client Experience Representative at Etobicoke (Two locations: Lake Shore Blvd West & Park Lawn Rd/Royal York & The Queensway). This is the ideal job for a passionate and engaging service orientated candidate to work in a positive health care setting!

Company

Foundation Physiotherapy is a physiotherapist-owned and operated facility. We provide physiotherapy, chiropractic and massage therapy services to clients living and/or working in downtown Toronto. At Foundation Physiotherapy, our focus is on delivering exceptional results and services, learning new techniques, advancing our capabilities, and making the healthcare environment fun!

Position Overview

We require enthusiastic individuals to regularly engage with clients, along with ensuring the clinic's experience is kept at a high quality. This position is catered to a candidate looking to gain administrative and managerial skills, along with utilizing their creative energy. Our staff will also enjoy credits to use in-house for massage therapy, physiotherapy and chiropractic services!

The ideal candidate would have previous customer service experience in gym/fitness settings, retail, or catering/hospitality. Experience with billing, invoicing, collections and creating email communication would be an asset. The ideal candidate should have flexibility in working mornings (starting at 8:00am), evenings (until 8:00 pm), and Saturdays.

Responsibilities include:

• -High quality interactions with clients
• -Delivering client services such as inquiries, bookings, payments
• -Payment reconciliation
• -Weekly reporting of clinic stats
• -Maintaining and managing accounts receivables
• -Managing, training, and overseeing the client experience team
• -Direct support to the clinic director with reporting and billing
• -Administrative tasks as assigned
• -Understanding and selling related health care services and products
• -Developing and delivering company promotions and onsite marketing events
• -Smiling, laughing and having a good time!

Skill Requirements:

• -Leadership
• -Multitasking
• -Detail and process oriented
• -Meet deadlines
• -Creative and energetic
• -Telephone AND in-person communication skills
• -Morning and evening hours should be available

Foundation Physiotherapy and Wellness is an equal opportunity employer and commits to diversity and equity in the workplace. While we wish to be able to meet everyone who applies, only candidates meeting the criteria will be contacted for an interview.