Clinic Administrator – Downtown/Corktown

Foundation Physio; Toronto; Hybrid; CAD 45,000 - 54,000; Full time

Benefits offered by this job

In-house wellness privileges, a health

health spending account and extended健康

Completion bonus

Two weeks of paid vacation

Increases in compensation are guarened

Job summary

Foundation Physiotherapy and Wellness in downtown Toronto is hiring a full-time Client Experience Representative at our Corktown-King & River location to ensure a premium, friendly patient journey. You will lead client interactions, manage bookings and payments, support billing, and help grow the client experience team under the clinic director.

The role blends administrative duties with proactive marketing and service excellence.

Qualifications

• Experience in customer service in gym/fitness, retail or hospitality.
• Experience with billing, invoicing, collections and creating email communication.
• Flexibility with morning (starting 7:50am) and afternoon (until 4:00pm) shifts.

Responsibilities

• High quality interactions with clients
• Delivering client services such as inquiries, bookings, payments
• Payment reconciliation
• Weekly reporting of clinic stats
• Maintaining and managing accounts receivables
• Managing, training, and overseeing the client experience team
• Direct support to the clinic director with reporting and billing
• Administrative tasks as assigned
• Understanding and selling related health care services and products
• Developing and delivering company promotions and onsite marketing events
• Smiling, laughing and having a good time!

Skills

Leadership

Multitasking

Detail-oriented

Meet deadlines

Creative & energetic

Telephone & in-person communication

Morning & afternoon hours

Job description

Foundation Physiotherapy and Wellness is a group of modern health care clinics located in Toronto. We are looking to add a full-time Client Experience Representative at ourDowntown location (Corktown- King & River). This is the ideal job for a passionate and engaging service orientated candidate to work in a positive health care setting!

Company

Foundation Physiotherapy is a physiotherapist-owned and operated facility. We provide physiotherapy, chiropractic and massage therapy services to clients living and/or working in downtown Toronto. At Foundation Physiotherapy, our focus is on delivering exceptional results and services, learning new techniques, advancing our capabilities, and making the healthcare environment fun!

Position Overview

We require enthusiastic individuals to regularly engage with clients, along with ensuring the clinic's experience is kept at a high quality. This position is catered to a candidate looking to gain administrative and managerial skills, along with utilizing their creative energy.

What We Offer

• In-house wellness privileges, a health spending account and extended health benefits that cover drugs and dental

• Completion bonus

• Two weeks of paid vacation

• Increases in compensation are guaranteed yearly*

The Ideal Candidate

The ideal candidate would have previous customer service experience in gym/fitness settings, retail, or catering/hospitality. Experience with billing, invoicing, collections and creating email communication would be an asset. They should have flexibility in working mornings (starting at 7:50am), afternoons (until 4:00pm).

• High quality interactions with clients
• Delivering client services such as inquiries, bookings, payments
• Payment reconciliation
• Weekly reporting of clinic stats
• Maintaining and managing accounts receivables
• Managing, training, and overseeing the client experience team
• Direct support to the clinic director with reporting and billing
• Administrative tasks as assigned
• Understanding and selling related health care services and products
• Developing and delivering company promotions and onsite marketing events
• Smiling, laughing and having a good time!

Skill Requirements

• Leadership
• Multitasking
• Detail and process oriented
• Meet deadlines
• Creative and energetic
• Telephone AND in-person communication skills
• Morning and afternoon hours should be available

Foundation Physiotherapy and Wellness is an equal opportunity employer and commits to diversity and equity in the workplace. While we wish to be able to meet everyone who applies, only candidates meeting the criteria will be contacted for an interview.