Client Experience Lead – Wellness Clinic

Foundationphysio; Canada; Remote; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Wellness privileges

Annual Health Spending Account

Extended health benefits

Career growth opportunities

Staff discounts

Job summary

Foundation Physiotherapy & Wellness in Etobicoke, ON is hiring a Client Experience Representative to be the first point of contact for clients in a fast-paced health setting. This full-time role offers an opportunity to build administrative and leadership skills within our wellness clinics.

Based at our Royal York and Lakeshore locations, you will manage bookings, billing and front desk operations while delivering exceptional service and promoting our physiotherapy and wellness services.

Qualifications

• Customer service experience in fitness, retail, hospitality, healthcare, or similar industries.
• Experience with billing, invoicing, collections, or financial reconciliation is an asset.
• Strong written and email communication skills.
• Flexible availability for morning shifts, evening shifts, and Saturdays.

Responsibilities

• Deliver exceptional in-person and telephone customer service.
• Manage bookings, inquiries, payments, and front desk operations.
• Process billing, invoicing, collections, and payment reconciliation.
• Maintain and monitor accounts receivable.
• Prepare and submit weekly clinic performance reports.
• Provide direct administrative and billing support to the Clinic Director.
• Lead, train, and oversee members of the client experience team.
• Educate clients about physiotherapy, massage therapy, chiropractic services, and wellness products.
• Assist with in-clinic marketing initiatives.

Skills

Leadership

Multitasking

Attention to detail

Deadline management

Verbal & written communication

Proactive mindset

Tools

Billing software

Job description

Foundation Physiotherapy & Wellness in Etobicoke, ON is hiring a Client Experience Representative to be the first point of contact for clients in a fast-paced health setting. This full-time role offers an opportunity to build administrative and leadership skills within our wellness clinics.

Based at our Royal York and Lakeshore locations, you will manage bookings, billing and front desk operations while delivering exceptional service and promoting our physiotherapy and wellness services.