Client Experience Representative (Etobicoke)

Foundationphysio; Canada; Remote; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Wellness privileges

Annual Health Spending Account

Extended health benefits

Career growth opportunities

Staff discounts

Job summary

Foundation Physiotherapy & Wellness in Etobicoke, ON is hiring a Client Experience Representative to be the first point of contact for clients in a fast-paced health setting. This full-time role offers an opportunity to build administrative and leadership skills within our wellness clinics.

Based at our Royal York and Lakeshore locations, you will manage bookings, billing and front desk operations while delivering exceptional service and promoting our physiotherapy and wellness services.

Qualifications

• Customer service experience in fitness, retail, hospitality, healthcare, or similar industries.
• Experience with billing, invoicing, collections, or financial reconciliation is an asset.
• Strong written and email communication skills.
• Flexible availability for morning shifts, evening shifts, and Saturdays.

Responsibilities

• Deliver exceptional in-person and telephone customer service.
• Manage bookings, inquiries, payments, and front desk operations.
• Process billing, invoicing, collections, and payment reconciliation.
• Maintain and monitor accounts receivable.
• Prepare and submit weekly clinic performance reports.
• Provide direct administrative and billing support to the Clinic Director.
• Lead, train, and oversee members of the client experience team.
• Educate clients about physiotherapy, massage therapy, chiropractic services, and wellness products.
• Assist with in-clinic marketing initiatives.

Skills

Leadership

Multitasking

Attention to detail

Deadline management

Verbal & written communication

Proactive mindset

Tools

Billing software

Job description

Foundation Physiotherapy & Wellness is hiring for a Client Experience Representative Job in Etobicoke, ON. This full-time opportunity is ideal for a service-oriented professional who thrives in a fast-paced environment and wants to build administrative, leadership, and managerial skills within the health and wellness industry.

Based at our modern Etobicoke clinics in Royal York and Lakeshore, you will serve as the first point of contact for our clients and play a key role in delivering the exceptional service experience our clinics are known for across Toronto.

At Foundation Physiotherapy & Wellness, our mission is to guide our clients on the journey of moving better, feeling better, and living better. We are committed to evidence-based care, meaningful client relationships, and creating a positive workplace where team members can grow professionally and personally.

Compensation: $18.00 - $20.00 per hour

Why Join Foundation Physiotherapy & Wellness?

• Work in a modern, client-focused multidisciplinary healthcare environment
• Gain hands‑on experience in administration, billing, leadership, and clinic operations
• Join a supportive and energetic team culture
• Opportunities for professional growth and advancement
• Access to wellness services and exclusive staff discounts

Our core values include:

• Going Above & Beyond
• Building Genuine Relationships
• Making an Impact in Our Community
• Lifelong Learning & Leadership
• The Value of Outcomes

Qualifications:

• Previous customer service experience in fitness, retail, hospitality, healthcare, or similar industries
• Experience with billing, invoicing, collections, or financial reconciliation is considered an asset
• Strong written and email communication skills
• Flexible availability for morning shifts, evening shifts, and Saturdays

Responsibilities:

• Deliver exceptional in-person and telephone customer service
• Manage bookings, inquiries, payments, and front desk operations
• Process billing, invoicing, collections, and payment reconciliation
• Maintain and monitor accounts receivable
• Prepare and submit weekly clinic performance reports
• Provide direct administrative and billing support to the Clinic Director
• Lead, train, and oversee members of the client experience team
• Educate clients about physiotherapy, massage therapy, chiropractic services, and wellness products
• Assist with in-clinic marketing initiatives and promotions
• Complete additional administrative and operational duties as assigned

Skills:

• Strong leadership and team coordination abilities
• Excellent multitasking and organizational skills
• High attention to detail and process management capabilities
• Ability to meet deadlines and manage competing priorities
• Professional and engaging verbal and written communication skills
• Energetic, creative, and proactive mindset

Benefits:

• In-house wellness privileges and exclusive staff discounts on physiotherapy, massage therapy, and chiropractic services
• Annual Health Spending Account
• Extended health benefits including prescription drug and dental coverage
• Supportive and positive team culture
• Professional development and career advancement opportunities

Previous customer service experience in gym/fitness, retail, hospitality, or similar environments Experience with billing, invoicing, collections, or financial reconciliation is considered an asset Strong written and email communication skills Flexible availability for morning shifts, evening shifts, and Saturdays