Client Experience Representative (Corktown)

Foundationphysio; Toronto; Hybrid; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Wellness privileges

Health Spending Account

Extended health benefits

Professional growth opportunities

Job summary

Foundation Physiotherapy & Wellness in Toronto, Ontario, is hiring a Client Experience Representative. This full-time, in-person role is the first contact for clients, handling bookings, inquiries, payments, and front desk operations while supporting billing and reporting.

You will lead a client experience team, promote services, and participate in onsite marketing. The role offers growth pathways into clinic leadership and a chance to build real administrative and managerial skills in health

Qualifications

• Previous customer service experience in gym/fitness, retail, hospitality, or similar environments
• Experience with billing, invoicing, collections, or financial reconciliation is considered an asset
• Strong written and email communication skills
• Flexible availability for morning shifts, afternoon shifts
• High school education

Responsibilities

• Deliver exceptional in-person and telephone client service
• Manage bookings, inquiries, payments, and front desk operations
• Process billing, invoicing, collections, and payment reconciliation; maintain accounts receivable
• Prepare and submit weekly clinic performance reports
• Provide direct administrative and billing support to the Clinic Director
• Lead, train, and oversee the client experience team
• Promote and educate clients on physiotherapy, massage therapy, chiropractic services, and wellness products
• Assist with onsite marketing initiatives and company promotions
• Complete additional administrative duties as assigned

Skills

Leadership and team coordination

Multitasking and organization

Detail-oriented process management

Effective communication (phone and in‑

Professional and proactive mindset

Education

High school diploma

Job description

Client Experience Representative Job in Toronto, Ontario

Foundation Physiotherapy & Wellness is hiring for a Client Experience Representative job in Toronto, Ontario, based at our Corktown location at King and River. This full-time, in-person role is the first point of contact for our clients, and it's built for someone who thrives in a busy, on-your-feet clinic environment and wants to build real administrative, leadership, and managerial skills within the health and wellness industry. You'll play a key part in client relations, billing support, reporting, and team coordination, all while helping shape a positive, energetic clinic culture.

Ownership Culture and Real Career Pathways

Foundation is a Toronto-based physiotherapy practice, owned and led by practicing Canadian physiotherapists, and the team is built around the idea that ownership creates better clinicians and better client experiences alike. Client Experience Representatives here are onboarded through a structured curriculum covering clinical operations, business fundamentals, caseload coordination, and communication skills, with ongoing mentorship and leadership development built into the path forward. There are clear pathways for growth, and the practice invests directly in the people who take on more responsibility, whether that means leading a front-desk team, taking on billing systems, or eventually stepping into a management-track role within the clinic.

Beyond individual growth, you'll be joining a clinic with a strong digital presence and an established client base, backed by a skilled administrative team and private treatment rooms that keep the client experience personal even on a busy day. Foundation is also active in the Toronto community, supporting local sports and wellness events, which means the client relationships you build often extend beyond a single visit. It's a setting where the front desk isn't an afterthought; it's treated as core to how the clinic runs and how clients experience the practice.

A Hands-On Role at the Front of the Clinic

Day to day, you'll deliver in-person and telephone client service, manage bookings, inquiries, payments, and front desk operations, and process billing, invoicing, collections, and payment reconciliation. You'll maintain accounts receivable, prepare and submit weekly clinic performance reports, and provide direct administrative and billing support to the Clinic Director. Beyond the front desk, you'll lead, train, and oversee the client experience team, promote and educate clients on physiotherapy, massage therapy, chiropractic services, and wellness products, and help with onsite marketing initiatives and company promotions. This role suits someone who's detail-oriented, an engaging communicator on the phone and in person, and comfortable managing multiple priorities without losing track of the details, whether that background comes from gym and fitness, retail, or hospitality settings.

Compensation:

• $18-$21 CAD per hour
• Full-time position

Qualifications:

• Previous customer service experience in gym/fitness, retail, hospitality, or similar environments
• Experience with billing, invoicing, collections, or financial reconciliation is considered an asset
• Strong written and email communication skills
• Flexible availability for morning shifts, afternoon shifts
• High school education

Responsibilities:

• Deliver exceptional in-person and telephone client service
• Manage bookings, inquiries, payments, and front desk operations
• Process billing, invoicing, collections, and payment reconciliationMaintain and manage accounts receivable
• Prepare and submit weekly clinic performance reports
• Provide direct administrative and billing support to the Clinic Director
• Lead, train, and oversee the client experience team
• Promote and educate clients on physiotherapy, massage therapy, chiropractic services, and wellness products
• Assist with onsite marketing initiatives and company promotions
• Complete additional administrative duties as assigned

Skills:

• Leadership and team coordination abilities
• Strong multitasking and organizational skills
• Detail-oriented with strong process management skills
• Ability to meet deadlines and manage multiple priorities
• Professional and engaging communication skills (phone and in-person)
• Energetic, creative, and proactive mindset

Benefits:

• In-house wellness privileges and exclusive staff discounts on physiotherapy, massage therapy, and chiropractic services
• Annual Health Spending Account
• Extended health benefits including prescription drug and dental coverage
• Supportive and positive team culture
• Opportunities for professional growth within a modern healthcare organization

If you're looking for a client-facing role with a real path into leadership, we'd love to hear from you. Foundation invests in the people who show up ready to take ownership of the client experience, and that same philosophy shapes how this role is set up to grow. Bring your service background and your organizational strengths, and we'll bring the training, mentorship, and structure to help you build a career here. The full job description and Quick Apply for this Client Experience Representative opening in Toronto, Ontario are below. It takes less than 60 seconds — no account required!

Previous customer service experience in gym/fitness, retail, hospitality, or similar environments Experience with billing, invoicing, collections, or financial reconciliation is considered an asset Strong written and email communication skills Flexible availability for morning shifts, afternoon shifts High school education