front desk hotel manager

Best Western Plus Siding 29 Lodge; Banff; On-site; CAD 55,000 - 75,000; Full time

Job summary

Best Western Plus Siding 29 Lodge in Banff is seeking an on-site operations supervisor to oversee daily hotel activities and staff. You will develop and enforce policies, conduct performance reviews, and manage front desk duties while ensuring guest satisfaction.

The role requires a 1–2 year college diploma and 2–3 years in hotel operations, with strong communication and supplier negotiation skills to keep operations smooth and guest-focused.

Qualifications

• 2 years to less than 3 years of experience in hotel operations or a related field.
• Proven ability to supervise staff and manage daily operations.
• Strong verbal and written communication skills.

Responsibilities

• Develop and implement policies and procedures for daily operations
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Organize and maintain inventory

Skills

Excellent oral communication

Excellent written communication

Client focus

Team player

Initiative

Flexibility

Efficient interpersonal skills

Education

College diploma (1–2 years)

Tools

MS Word

Quick Books

MS Excel

MS Office

MS Outlook

MS Windows

Job description

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Develop and implement policies and procedures for daily operations
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Perform front desk duties
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Organize and maintain inventory

Supervision

• 5-10 people

Experience and specialization

Computer and technology knowledge

• MS Word
• Quick Books
• MS Excel
• MS Office
• MS Outlook
• MS Windows

Additional information

Security and safety

• Criminal record check

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player