accommodation services manager

The Glengate Hotel & Suites; Niagara Falls; On-site; CAD 45,000 - 65,000; Full time

Job summary

The Glengate Hotel & Suites in Niagara Falls, Canada is seeking an operations professional to develop and implement daily operation policies, recruit and supervise staff, and manage budgets and client relations. This on-site role requires 1–2 years of experience and a college-level certificate in a related field.

The successful candidate will coordinate training, manage schedules, and ensure smooth facility operations, while addressing client concerns and coordinating with suppliers to maintain

Qualifications

• College certificate in a program of 1–2 years.
• 1 year to less than 2 years of experience.

Responsibilities

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Address customers' complaints or concerns
• Develop and implement business plans
• Establish work schedules

Skills

MS Word

MS Excel

MS Office

MS Outlook

MS Windows

Education

College certificate in hospitality or related program

Job description

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Overview

Languages

English

Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Negotiate with suppliers for the provision of materials and supplies
• Conduct training sessions
• Negotiate with clients for the use of facilities
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Address customers' complaints or concerns
• Develop and implement business plans
• Establish work schedules

Experience and specialization

Computer and technology knowledge

• MS Word
• MS Excel
• MS Office
• MS Outlook
• MS Windows

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Team player