front desk hotel clerk

Government of Canada; Charlottetown; On-site; CAD 30,000 - 60,000; Full time

Job summary

A government organization in Charlottetown, PEI, is seeking a hospitality worker to manage guest registrations and provide customer service. Responsibilities include processing reservations, handling guest inquiries, and performing clerical duties. A secondary school graduation certificate is required along with 1–2 years of experience. Benefits include dental and healthcare plans, bonuses, and group insurance.

Benefits

Dental plan

Health care plan

Bonus

Gratuities

Group insurance benefits

Other benefits

Qualifications

• 1 year to less than 2 years of experience required.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Exchange foreign currency.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages: English or French

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Benefits

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Bonus
• Gratuities
• Group insurance benefits

Other benefits

• Other benefits