Front Desk & Guest Experience Lead – Auto Dealership

Lithia Motors; Toronto; On-site; CAD 42,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & Vacation Time

Disability Coverage

Life Insurance

RRSP Plans

Employee Stock Purchase Plan

Professional Development & Growth Opt

Vehicle Purchase Discounts

Employee Assistance & Wellness Program

Job summary

Pfaff Automotive Partners in Toronto (a Lithia & Driveway company) is seeking a Receptionist – Front of House to be the first point of contact for our dealership. Greet guests, manage calls, and provide information with a high standard of service across multiple locations in Canada.

Responsibilities include handling inquiries, guiding customers, processing licensing, and maintaining accurate records in ADP and CDK/180 systems. Competitive benefits and growth opportunities are available.

Qualifications

• 1+ years experience in a related field.
• Experience with licensing is an asset.
• Familiarity with CDK and 180 is an asset.

Responsibilities

• Greet customers and visitors, ensuring optimum customer service.
• Answer and direct phone calls to the respective parties.
• Maintain knowledge of basic dealership information to assist callers.
• Answer customer questions about services performed or refer them to someone who can.
• Handle customer complaints and refer dissatisfied customers to the appropriate individuals for resolution.
• Issue receipts to customers and reconcile cash drawers daily.
• Enter and update client information into ADP, 180 system and dealership floor traffic control system.
• Maintain an organized, current file and record management system for electronic and paper documents.
• Maintain complete knowledge of and comply with company policies and procedures.
• All other duties as assigned by leadership.

Skills

Customer service

Phone etiquette

Detail-oriented

Works under pressure

Tools

CDK

180 system

Job description

Pfaff Automotive Partners in Toronto (a Lithia & Driveway company) is seeking a Receptionist – Front of House to be the first point of contact for our dealership. Greet guests, manage calls, and provide information with a high standard of service across multiple locations in Canada.

Responsibilities include handling inquiries, guiding customers, processing licensing, and maintaining accurate records in ADP and CDK/180 systems. Competitive benefits and growth opportunities are available.