Receptionist - McLaren Toronto

Lithia Motors; Vaughan; On-site; CAD 42,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & Vacation Time

Disability Coverage

Life Insurance

RRSP Plans

Employee Stock Purchase Plan

Professional Development & Growth Oppt

Vehicle Purchase Discounts

Employee Assistance & Wellness Program

Job summary

Pfaff Automotive Partners is seeking a Receptionist (Front of House) at McLaren Toronto in Woodbridge, ON. You will greet visitors, handle calls, manage information, and assist with licensing and vehicle documentation, while maintaining a professional and welcoming reception area.

The role requires 1+ years in a related field, experience with licensing and dealership systems (CDK/180/ADP) is a plus, and strong customer service skills. A valid driver’s license is preferred.

Qualifications

• 1+ years experience in a related field.
• Experience with licensing, CDK and 180 is an asset.
• Excellent telephone etiquette.
• Customer service skills.
• Detail-oriented, organizational and multi-tasking skills.

Responsibilities

• Greet customers and visitors, ensuring optimum customer service.
• Answer and direct phone calls to the respective parties.
• Maintain knowledge of basic dealership information to act as a resource for incoming callers requesting information.
• Answer customer questions about services performed or referrals to appropriate personnel.
• Issue receipts to customers and reconcile cash drawers daily.
• Enter and update client information into ADP, 180 system and dealership floor traffic control system.
• Maintain organized files and records, electronic and paper, and ensure up-to-date documentation.
• Assist with licensing and ownership documents for used vehicles.

Skills

Customer service

Telephone etiquette

Detail oriented

Organizational skills

Multi-tasking

Work under pressure

Tools

CDK

180 system

ADP

Job description

Receptionist - McLaren Toronto-McLaren Toronto, Woodbridge, ON L4L 8R1At Pfaff Automotive, part of the Lithia & Driveway organization, we're powered by people and driven to deliver results. We're focused on growing people who are passionate about providing memorable experiences for our guests and who want to make an impact, both in their store and across the company.McLaren Toronto is looking for a Receptionist - Front of House to help be the first point of contact for their dealership.Why Join Our Team?Here you'll find:Real opportunities for advancement across multiple locations in CanadaDevelopment and training through our internal learning programsA culture that recognizes and rewards resultsWhat You'll DoGreet customers and visitors, ensuring optimum customer service.Answer and direct phone calls to the respective parties.Maintain knowledge of basic dealership information to act as a resource for incoming callers requesting information.Answer customer questions about services performed or refers them to someone who can.Handle customer complaints and refer dissatisfied customers to the appropriate individuals for resolution.Issue receipts to customers and reconcile cash drawers daily.Maintain the housekeeping of the reception and customer areas, and report maintenance issues immediately.Enter and update client information into ADP, 180 system and dealership floor traffic control system.Maintain an organized, current file and record management system both for electronic and paper correspondence and documents.Maintain complete knowledge of and comply with company and departmental policies, procedures and standards.Stocking in all new and pre-owned vehiclesPurchase vehicles for inventory whether for retail or wholesale and lease buyouts (HUB entry)Complete CDK Journal entriesEnsure cheque requisitions are sent out when required.Prepare licensing, track down safeties and ownerships for used vehicles. Prepare documents for Licensing and drop off to Service OntarioAll other duties as assigned by leadership.What You'll Bring1+ years experience in a related field.Experience with licensing, CDK and 180 is an asset.Excellent telephone etiquette.Customer service skills.Detail-oriented, organizational and multi-tasking skills.Ability to work efficiently and effectively under pressure with simultaneous deadlines.Acceptable driver's abstract and a valid driver's license in your province of residence.Reports To: Sales ManagerPosition Classification: Full TimePosition Availability: This is an existing vacancyCompensation Range: $41,500 - $45,000Total RewardsPfaff Automotive offers a comprehensive benefits package designed to support you and your family, with options that include:Competitive payMedical, Dental and Vision PlansPaid Holidays & Vacation TimeDisability CoverageLife InsuranceRRSP PlansEmployee Stock Purchase PlanProfessional Development & Growth OpportunitiesVehicle Purchase DiscountsEmployee Assistance & Wellness ProgramsAbout UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.We thank all applicants for their interest in Pfaff Automotive PartnersWe do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment processPfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing [e-mail].