Receptionist - McLaren Toronto

Lithia Motors; Toronto; On-site; CAD 42,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & Vacation Time

Disability Coverage

Life Insurance

RRSP Plans

Employee Stock Purchase Plan

Professional Development & Growth Opt

Vehicle Purchase Discounts

Employee Assistance & Wellness Program

Job summary

Pfaff Automotive Partners in Toronto (a Lithia & Driveway company) is seeking a Receptionist – Front of House to be the first point of contact for our dealership. Greet guests, manage calls, and provide information with a high standard of service across multiple locations in Canada.

Responsibilities include handling inquiries, guiding customers, processing licensing, and maintaining accurate records in ADP and CDK/180 systems. Competitive benefits and growth opportunities are available.

Qualifications

• 1+ years experience in a related field.
• Experience with licensing is an asset.
• Familiarity with CDK and 180 is an asset.

Responsibilities

• Greet customers and visitors, ensuring optimum customer service.
• Answer and direct phone calls to the respective parties.
• Maintain knowledge of basic dealership information to assist callers.
• Answer customer questions about services performed or refer them to someone who can.
• Handle customer complaints and refer dissatisfied customers to the appropriate individuals for resolution.
• Issue receipts to customers and reconcile cash drawers daily.
• Enter and update client information into ADP, 180 system and dealership floor traffic control system.
• Maintain an organized, current file and record management system for electronic and paper documents.
• Maintain complete knowledge of and comply with company policies and procedures.
• All other duties as assigned by leadership.

Skills

Customer service

Phone etiquette

Detail-oriented

Works under pressure

Tools

CDK

180 system

Job description

Receptionist – McLaren Toronto – McLaren Toronto, Woodbridge, ON L4L 8R1 At Pfaff Automotive, part of the Lithia & Driveway organization, we're powered by people and driven to deliver results. We're focused on growing people who are passionate about providing memorable experiences for our guests and who want to make an impact, both in their store and across the company. McLaren Toronto is looking for a Receptionist – Front of House to help be the first point of contact for their dealership.

Why Join Our Team?

Here you'll find:

• Real opportunities for advancement across multiple locations in Canada
• Development and training through our internal learning programs
• A culture that recognizes and rewards results

What You'll Do

• Greet customers and visitors, ensuring optimum customer service.
• Answer and direct phone calls to the respective parties.
• Maintain knowledge of basic dealership information to act as a resource for incoming callers requesting information.
• Answer customer questions about services performed or refers them to someone who can.
• Handle customer complaints and refer dissatisfied customers to the appropriate individuals for resolution.
• Issue receipts to customers and reconcile cash drawers daily.
• Maintain the housekeeping of the reception and customer areas, and report maintenance issues immediately.
• Enter and update client information into ADP, 180 system and dealership floor traffic control system.
• Maintain an organized, current file and record management system both for electronic and paper correspondence and documents.
• Maintain complete knowledge of and comply with company and departmental policies, procedures and standards.
• Stocking in all new and pre-owned vehicles Purchase vehicles for inventory whether for retail or wholesale and lease buyouts (HUB entry) Complete CDK Journal entries Ensure cheque requisitions are sent out when required.
• Prepare licensing, track down safeties and ownerships for used vehicles.
• Prepare documents for Licensing and drop off to Service Ontario
• All other duties as assigned by leadership.

What You'll Bring

• 1+ years experience in a related field.
• Experience with licensing, CDK and 180 is an asset.
• Excellent telephone etiquette.
• Customer service skills.
• Detail-oriented, organizational and multi-tasking skills.
• Ability to work efficiently and effectively under pressure with simultaneous deadlines.
• Acceptable driver's abstract and a valid driver's license in your province of residence.

Reports To: Sales Manager

Position Classification: Full Time

Position Availability: This is an existing vacancy

Compensation Range: $41,500 - $45,000

Total Rewards

Pfaff Automotive offers a comprehensive benefits package designed to support you and your family, with options that include:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & Vacation Time
• Disability Coverage
• Life Insurance
• RRSP Plans
• Employee Stock Purchase Plan
• Professional Development & Growth Opportunities
• Vehicle Purchase Discounts
• Employee Assistance & Wellness Programs

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. We thank all applicants for their interest in Pfaff Automotive Partners

We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing [e-mail].

At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement. With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we're looking for more talent to join us on the open road of achievement.