Automotive Receptionist

Lithia Motors; Newmarket; On-site; CAD 36,000 - 44,000; Full time

Benefits offered by this job

Medical Dental Vision

Holidays PTO

Disability Coverage

Life Insurance

RRSP Plans

Employee Stock Purchase Plan

Professional Development

Vehicle Purchase Discounts

Wellness Programs

Job summary

Pfaff Automotive Partners in Newmarket, Ontario is seeking a friendly Automotive Receptionist to greet guests, answer calls, and keep the showroom running smoothly.

As the first point of contact, you’ll manage inquiries, direct messages to the right team, and support daily dealership operations. Experience with licensing and dealer software like CDK/180 is a plus.

Qualifications

• Minimum of 1 year of experience in a related field.
• Proficiency with Microsoft Office.
• Excellent telephone etiquette.
• Strong interpersonal, verbal and written English communication, and customer service skills.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to work efficiently and effectively under pressure while managing multiple deadlines.
• Experience with licensing, CDK, and 180 is considered an asset.

Responsibilities

• Greet customers and visitors while providing exceptional customer service.
• Answer and direct incoming phone calls and ensure messages are delivered to the appropriate individuals.
• Maintain knowledge of basic dealership information to assist incoming callers with general inquiries.
• Answer customer questions about services performed or direct them to the appropriate team member for assistance.
• Handle customer concerns with professionalism and poise and, when necessary, refer customers to the appropriate individual for resolution.
• Perform other duties as required by the Sales Manager to support the successful operation of the dealership.

Job description

Automotive Receptionist - Audi Newmarket, Newmarket, ON L3Y 9A1

Ready to be the friendly face and voice that welcomes our guests and keeps Audi Newmarket running smoothly? Now in partnership with North America’s largest automotive retailer, Lithia & Driveway, it’s your chance to work for a Fortune 500 company and grow with us! We are looking for a Receptionist to be the first point of contact for our dealership.

As a Receptionist, you will be responsible for professionally and efficiently managing visitors, telephone calls, and messages. You will also provide administrative and clerical support to help ensure the smooth day-to-day operation of the dealership.

If you're poised, professional, organized, and a master at making first impressions count,

Why Join Our Team?

So why should you grow your career with Pfaff Automotive? We don't just offer jobs—we offer career paths. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.

Being part of Lithia & Driveway, you'll find:

• Real opportunities for advancement across multiple locations in Canada
• Development and training through our internal learning programs
• A high-performance culture that recognizes and rewards results

What You'll Do

• Greet customers and visitors while providing exceptional customer service.
• Answer and direct incoming phone calls and ensure messages are delivered to the appropriate individuals.
• Maintain knowledge of basic dealership information to assist incoming callers with general inquiries.
• Answer customer questions about services performed or direct them to the appropriate team member for assistance.
• Handle customer concerns with professionalism and poise and, when necessary, refer customers to the appropriate individual for resolution.
• Perform other duties as required by the Sales Manager to support the successful operation of the dealership.

What You'll Bring

• Minimum of 1 year of experience in a related field.
• Proficiency with Microsoft Office.
• Excellent telephone etiquette.
• Strong interpersonal, verbal and written English communication, and customer service skills.
• Detail-oriented with excellent organizational and multitasking abilities.
• Ability to work efficiently and effectively under pressure while managing multiple deadlines.
• Experience with licensing, CDK, and 180 is considered an asset.

Total Rewards

Pfaff Automotive offers a comprehensive benefits package designed to support you and your family, with options that include:

• Pay: $40,000 annually
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Disability Coverage
• Life Insurance
• RRSP Plans
• Employee Stock Purchase Plan
• Professional Development & Growth Opportunities
• Vehicle Purchase Discounts
• Employee Assistance & Wellness Programs

Ready to Join the Ride?

If you’re a go-getter who’s ready to wow people with your amazing customer service and grow your career with a company that invests in its people—Pfaff Automotive wants to hear from you.

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process.

This is an existing vacancy Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing [e-mail].

Key Words: Receptionist, Automotive Receptionist, Dealership Receptionist, Front Desk Receptionist, Front Desk Coordinator, Administrative Assistant, Customer Service Representative, Administrative Support, Data Entry, Automotive Dealership, Customer Relations

At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement. With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.