Front Desk Concierge - Senior Living Community

Summerland Seniors Village; Summerland; On-site; CAD 38,000 - 48,000; Full time

Job summary

West Coast Seniors Housing Management is seeking a Receptionist to manage front desk and office procedures, reporting to the General Manager. The role emphasizes high-quality customer service, professional communication, and collaboration with staff to support residents and the community.

Responsibilities include answering calls, greeting residents and visitors, coordinating appointments, monitoring the emergency call system, light housekeeping, and assisting other departments as needed.

Qualifications

• Grade 12 education or equivalent with relevant experience or equivalent mix of education and experience.
• First Aid with CPR as applicable.
• Proficiency in Excel and Word.
• Strong customer service and communication skills.
• Ability to read, write and speak English proficiently.

Responsibilities

• Be an engaged collaborative team player, developing and maintaining professional relationships.
• Monitor and respond to the tenant emergency call system (24 hour Emergency Responder).
• Organizes and maintains the reception desk including light housekeeping.
• Greets residents, visitors, staff and volunteers in a courteous, professional manner.
• Answers and transfers calls, takes messages as needed.
• Books appointments and meeting rooms for managers.
• Follows policies and procedures and supports other departments when possible.
• Attends community and education programs and performs related duties.

Skills

Customer service

Communication

Time management

Teamwork

Education

Grade 12 education or equivalent

Tools

Excel

Word

Job description

West Coast Seniors Housing Management is seeking a Receptionist to manage front desk and office procedures, reporting to the General Manager. The role emphasizes high-quality customer service, professional communication, and collaboration with staff to support residents and the community.

Responsibilities include answering calls, greeting residents and visitors, coordinating appointments, monitoring the emergency call system, light housekeeping, and assisting other departments as needed.