Receptionist

Retirement Concepts; City of Langley; On-site; CAD 2,066,000 - 2,755,000; Full time

Job summary

West Coast Seniors Housing Management is seeking a Receptionist to manage front-desk operations, greet residents and visitors, and coordinate calls and appointments with a professional, courteous approach. You will support multiple managers and maintain community procedures to uphold service standards.

The role requires strong organization, reliable communication, and the ability to work independently while collaborating with staff to ensure a positive resident experience.

Qualifications

• Grade 12 education or equivalent with recent, two (2) years related experience or an equivalent combination of education, training or experience.
• First Aid with CPR as applicable.
• Ability to plan, organize and prioritize with multiple critical timelines.
• Ability to work independently and in cooperation with others.
• Computer literate with intermediate to advanced Excel and Word.
• Ability to demonstrate tact, diplomacy, empathy, patience and concern in providing quality services to residents with a focus on “Customer Service”.
• Ability to read, write and speak English proficiently and understand verbal and written instructions.
• All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
• Must be in good health, physically able to perform repetitive tasks, lift, squat, bend, stand and walk as required to perform the duties of the position.

Responsibilities

• Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
• Monitors and responds to the tenant emergency call system (24 hour “Emergency Responder”), while on duty.
• Organizes and maintains all functions of the reception desk including light housekeeping duties.
• Greets and communicates with all residents, visitors, staff, and volunteers in the community in a courteous and professional manner.
• Answers and transfers all telephone calls in a pleasant, friendly, and helpful manner.
• Takes appropriate messages when necessary.
• Books appointments and meeting rooms for various managers.
• Follows policies and procedures of the community.
• When possible support other departments in an administrative capacity which could include scheduling.
• Attends and participates in community and education programs.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Reading/Writing English

Education

Grade 12 or equivalent

First Aid with CPR

Tools

Excel

Word

Job description

About Us

At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

About Us

At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

About The Role

The Receptionist reports to the General Manager and/or designate and is responsible for all aspects of reception and office procedures to promote a high standard of customer service and professionalism at the community.

Responsibilities

• Include but not limited to:
• Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
• Monitors and responds to the tenant emergency call system (24 hour “Emergency Responder”), while on duty.
• Organizes and maintains all functions of the reception desk including light housekeeping duties.
• Greets and communicates with all residents, visitors, staff, and volunteers in the community in a courteous and professional manner.
• Answers and transfers all telephone calls in a pleasant, friendly, and helpful manner.
• Takes appropriate messages when necessary.
• Books appointments and meeting rooms for various managers.
• Follows policies and procedures of the community.
• When possible support other departments in an administrative capacity which could include scheduling.
• Attends and participates in community and education programs.

Qualifications And Skills

• Performs other related duties as required.
• Grade 12 education or equivalent with recent, two (2) years related experience or an equivalent combination of education, training or experience.
• First Aid with CPR as applicable.
• Ability to plan, organize and prioritize with multiple critical timelines.
• Ability to work independently and in cooperation with others.
• Computer literate with intermediate to advanced Excel and Word.
• Ability to demonstrate tact, diplomacy, empathy, patience and concern in providing quality services to residents with a focus on “Customer Service”.
• Ability to read, write and speak English proficiently and understand verbal and written instructions.
• All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
• Must be in good health, physically able to perform repetitive tasks, lift, squat, bend, stand and walk as required to perform the duties of the position.