Receptionist

Rosemary Heights Seniors Village; Surrey; On-site; CAD 36,000 - 48,000; Full time

Job summary

West Coast Seniors Housing Management is seeking a friendly receptionist for a Surrey community. You will manage reception, greet residents and visitors, answer calls, and coordinate scheduling with managers.

The role requires Grade 12 or equivalent, CPR/First Aid, strong computer skills (Excel/Word), and a customer‑service focus. You will work with a team to support operations and resident well‑being. This is an on‑site position with opportunities for growth within our community.

Qualifications

• Grade 12 education or equivalent with related experience.
• First Aid with CPR certification.
• Ability to plan and prioritize with multiple timelines.
• Computer literacy with Excel and Word.
• Empathetic, patient customer service mindset.
• Proficient in reading/writing/speaking English.
• Pass Vulnerable Sector Criminal Record Check.
• Physically able to perform routine tasks.

Responsibilities

• Manage reception and office procedures to promote high customer service standards.
• Greet residents, visitors and staff in a courteous, professional manner.
• Answer and transfer telephone calls and take messages as needed.
• Book appointments and meeting rooms for managers.
• Coordinate with other departments and participate in community programs.
• Light housekeeping and support for administrative duties as required.

Skills

Customer service

English proficiency

Team collaboration

Office software

Emergency coordination

Education

Grade 12 or equivalent

First Aid with CPR

Tools

Microsoft Excel

Microsoft Word

Job description

At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

About the Role

The Receptionist reports to the General Manager and/or designate and is responsible for all aspects of reception and office procedures to promote a high standard of customer service and professionalism at the community.

Responsibilities

Include but not limited to:

• Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
• Monitors and responds to the tenant emergency call system (24 hour “Emergency Responder”), while on duty.
• Organizes and maintains all functions of the reception desk including light housekeeping duties.
• Greets and communicates with all residents, visitors, staff, and volunteers in the community in a courteous and professional manner.
• Answers and transfers all telephone calls in a pleasant, friendly, and helpful manner.
• Takes appropriate messages when necessary.
• Books appointments and meeting rooms for various managers.
• Follows policies and procedures of the community.
• When possible support other departments in an administrative capacity which could include scheduling.
• Attends and participates in community and education programs.
• Performs other related duties as required.

Qualifications and Skills:

• Grade 12 education or equivalent with recent, two (2) years related experience or an equivalent combination of education, training or experience.
• First Aid with CPR as applicable.
• Ability to plan, organize and prioritize with multiple critical timelines.
• Ability to work independently and in cooperation with others.
• Computer literate with intermediate to advanced Excel and Word.
• Ability to demonstrate tact, diplomacy, empathy, patience and concern in providing quality services to residents with a focus on “Customer Service”.
• Ability to read, write and speak English proficiently and understand verbal and written instructions.
• All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
• Must be in good health, physically able to perform repetitive tasks, lift, squat, bend, stand and walk as required to perform the duties of the position.