Receptionist

Summerland Seniors Village; Summerland; On-site; CAD 38,000 - 48,000; Full time

Job summary

West Coast Seniors Housing Management is seeking a Receptionist to manage front desk and office procedures, reporting to the General Manager. The role emphasizes high-quality customer service, professional communication, and collaboration with staff to support residents and the community.

Responsibilities include answering calls, greeting residents and visitors, coordinating appointments, monitoring the emergency call system, light housekeeping, and assisting other departments as needed.

Qualifications

• Grade 12 education or equivalent with relevant experience or equivalent mix of education and experience.
• First Aid with CPR as applicable.
• Proficiency in Excel and Word.
• Strong customer service and communication skills.
• Ability to read, write and speak English proficiently.

Responsibilities

• Be an engaged collaborative team player, developing and maintaining professional relationships.
• Monitor and respond to the tenant emergency call system (24 hour Emergency Responder).
• Organizes and maintains the reception desk including light housekeeping.
• Greets residents, visitors, staff and volunteers in a courteous, professional manner.
• Answers and transfers calls, takes messages as needed.
• Books appointments and meeting rooms for managers.
• Follows policies and procedures and supports other departments when possible.
• Attends community and education programs and performs related duties.

Skills

Customer service

Communication

Time management

Teamwork

Education

Grade 12 education or equivalent

Tools

Excel

Word

Job description

This position is covered under the HEABC wage levelling. Please note the wage is currently being adjusted and topped up by the government and the displayed wage is therefore reflective of such initiative.

About Us

At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

About the Role

The Receptionist reports to the General Manager and/or designate and is responsible for all aspects of reception and office procedures to promote a high standard of customer service and professionalism at the community.

Responsibilities

Include but not limited to:

Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.

Monitors and responds to the tenant emergency call system (24 hour “Emergency Responder”), while on duty.

Organizes and maintains all functions of the reception desk including light housekeeping duties.

Greets and communicates with all residents, visitors, staff, and volunteers in the community in a courteous and professional manner.

Answers and transfers all telephone calls in a pleasant, friendly, and helpful manner.

Takes appropriate messages when necessary.

Books appointments and meeting rooms for various managers.

Follows policies and procedures of the community.

When possible support other departments in an administrative capacity which could include scheduling.

Attends and participates in community and education programs.

Performs other related duties as required.

Qualifications and Skills:

Grade 12 education or equivalent with recent, two (2) years related experience or an equivalent combination of education, training or experience.

First Aid with CPR as applicable.

Ability to plan, organize and prioritize with multiple critical timelines.

Ability to work independently and in cooperation with others.

Computer literate with intermediate to advanced Excel and Word.

Ability to demonstrate tact, diplomacy, empathy, patience and concern in providing quality services to residents with a focus on “Customer Service”.

Ability to read, write and speak English proficiently and understand verbal and written instructions.

All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.

Must be in good health, physically able to perform repetitive tasks, lift, squat, bend, stand and walk as required to perform the duties of the position.

West Coast Seniors Housing Management is an equal opportunity employer.