Receptionist

Retirement Concepts; Surrey; On-site; CAD 34,000 - 42,000; Full time

Job summary

West Coast Seniors Housing Management is seeking a Receptionist who reports to the General Manager to promote a high standard of customer service and professionalism at the community.

In this role you will greet residents and visitors, answer phones, book appointments and meeting rooms, coordinate with staff, and support other departments as needed.

Qualifications

• Grade 12 education or equivalent with related experience.
• First Aid with CPR as applicable.
• Ability to plan, organize and prioritize with multiple timelines.
• Ability to work independently and with others.
• Computer literate with Excel and Word.
• Strong customer service focus and professional demeanor.
• Proficient English communication, both written and verbal.
• Pass vulnerable sector Criminal Record Check.

Responsibilities

• Be an engaged collaborative team player, developing professional relationships.
• Monitor and respond to the tenant emergency call system 24/7 on duty.
• Organizes and maintains all functions of the reception desk and light housekeeping.
• Greets and communicates with residents, visitors, staff, and volunteers courteously.
• Answers and transfers all telephone calls, takes messages as needed.
• Books appointments and meeting rooms for managers.
• Follows community policies and may support other departments administratively.
• Attends community and education programs.

Skills

Customer Service

Communication

Team Player

Organizational Skills

First Aid & CPR

English Proficiency

Education

Grade 12 education or equivalent

Tools

Excel

Word

Job description

About Us

At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

About Us

At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that matter to our residents.

About The Role

The Receptionist reports to the General Manager and/or designate and is responsible for all aspects of reception and office procedures to promote a high standard of customer service and professionalism at the community.

Responsibilities

Include but not limited to:

• Be an engaged collaborative team player, developing and maintaining professional relationships that support and strengthen the organizational culture and purpose.
• Monitors and responds to the tenant emergency call system (24 hour “Emergency Responder”), while on duty.
• Organizes and maintains all functions of the reception desk including light housekeeping duties.
• Greets and communicates with all residents, visitors, staff, and volunteers in the community in a courteous and professional manner.
• Answers and transfers all telephone calls in a pleasant, friendly, and helpful manner.
• Takes appropriate messages when necessary.
• Books appointments and meeting rooms for various managers.
• Follows policies and procedures of the community.
• When possible support other departments in an administrative capacity which could include scheduling.
• Attends and participates in community and education programs.

Qualifications And Skills

Performs other related duties as required.

• Grade 12 education or equivalent with recent, two (2) years related experience or an equivalent combination of education, training or experience.
• First Aid with CPR as applicable.
• Ability to plan, organize and prioritize with multiple critical timelines.
• Ability to work independently and in cooperation with others.
• Computer literate with intermediate to advanced Excel and Word.
• Ability to demonstrate tact, diplomacy, empathy, patience and concern in providing quality services to residents with a focus on “Customer Service”.
• Ability to read, write and speak English proficiently and understand verbal and written instructions.
• All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
• Must be in good health, physically able to perform repetitive tasks, lift, squat, bend, stand and walk as required to perform the duties of the position.