Receptionist

RDA Insurance; Vaughan; On-site; CAD 36,000 - 48,000; Full time

Job summary

RDA Insurance is seeking a Receptionist for a full-time, on-site role in Woodbridge, ON. The successful candidate will greet visitors, manage calls, direct inquiries, and provide a professional first impression for clients and partners.

Responsibilities include mail handling, data entry, stock refills, and document preparation. Strong customer service, confidentiality, and communication skills are essential, with English, Italian, and Portuguese being valuable assets.

Qualifications

• College diploma or equivalent required.
• Experience in receptionist/front desk or administrative roles is an asset.
• Languages - English, Italian and Portuguese would be an asset.

Responsibilities

• Greet visitors and manage front-desk operations.
• Handle incoming calls and direct inquiries to appropriate team members.
• Provide professional first point of contact for clients and partners.
• Scan incoming mail into a BMS system, manage mail and deliveries.
• Maintain tidy reception area and perform general clerical tasks like data entry.
• Support office operations by coordinating meeting rooms and assisting with admin requests.

Skills

Phone etiquette

Front desk operations

Clerical skills

Verbal & written communication

Customer service

MS Office

Organization & multi-tasking

Languages: English

Languages: Italian

Languages: Portuguese

Education

College diploma or equivalent

Business administration coursework (advantage)

Tools

MS Office

Job description

RDA Insurance is one of Ontario’s largest and most respected full-service insurance brokerages, with over 40 years of experience. The organization delivers innovative, customized insurance solutions for individuals and businesses across the province through a team of more than 150 professionals. Services span Personal Lines, Group Insurance, Bonding, Commercial Insurance, and Financial Services, supported by deep industry knowledge and a wide network of market partners. RDA Insurance emphasizes long-term client relationships and a consultative approach to provide coverage that evolves with changing needs. The company operates several divisions, including North City, North Bay, North Shore, Morris Mackenzie, and Sudbury Insurance Brokers, enabling broad reach and diverse service offerings throughout Ontario.

The Receptionist is a full-time, on-site role based in Woodbridge, ON. This position is responsible for greeting visitors, managing incoming calls, directing inquiries to the appropriate team members, and providing a professional first point of contact for clients and partners. Day-to-day duties include scanning incoming mail into a BMS system, handling physical mail and deliveries, maintaining a tidy reception area, and performing general clerical tasks such as data entry, stock and supply refill, and document preparation. The Receptionist will support office operations by coordinating meeting rooms, assisting with administrative requests, and ensuring information is communicated clearly and promptly. This role requires consistent professionalism, confidentiality, and a strong customer service mindset.

Qualifications

• Strong Phone Etiquette and ability to manage multi-line phone systems professionally.
• Proficiency in core Receptionist Duties, including greeting visitors, directing inquiries, and managing front-desk operations.
• Solid Clerical Skills, such as data entry, filing, scheduling, and basic document preparation.
• Effective Communication skills, both verbal and written, with the ability to interact clearly and respectfully with diverse stakeholders.
• Excellent Customer Service skills, demonstrating patience, empathy, and problem-solving when assisting clients and colleagues.
• Comfort with common office software (e.g., MS Office, email and calendar tools) and willingness to learn new systems.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment.
• Previous experience in a receptionist, front desk, or administrative role is an asset; experience in insurance or professional services is beneficial.
• College diploma or equivalent required; post-secondary education in business administration or a related field is an advantage.
• Languages - English, Italian and Portuguese would be an asset