Front desk agent

The Russell Inn Hotel & Conference Centre; Russell; On-site; CAD 21,000 - 29,000; Full time

Benefits offered by this job

Dental plan

Disability benefits

Group insurance

Life insurance

Free parking

Job summary

The Russell Inn Hotel & Conference Centre in Russell, Manitoba, is seeking a front desk agent to handle guest check-ins and check-outs, manage reservations, and provide information on local attractions. This is an on-site role with training provided and no prior experience required.

Ideal candidates will be comfortable using a multi-line switchboard and basic software, with the ability to work independently and deliver friendly customer service.

Qualifications

• No formal education required
• On-site role with training provided

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Clerical duties (i.e. faxing, filing, photocopying)
• Work with minimal supervision

Tools

Multi-line switchboard

Spreadsheet

Internet

Job description

Overview

Languages

English

Education

• No degree, certificate or diploma

Experience

No experience (will train)

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Clerical duties (i.e. faxing, filing, photocopying)
• Work with minimal supervision

Experience and specialization

Computer and technology knowledge

• Multi-line switchboard
• Spreadsheet
• Internet

Additional information

Security and safety

• Bondable

Transportation/travel information

• Own transportation

Benefits

Health benefits

• Dental plan
• Disability benefits

Financial benefits

• Group insurance benefits
• Life insurance

Other Benefits

• Free parking available