Front desk agent

Kibbi Technologies Inc.; Town of Hinton; On-site; CAD 21,000 - 25,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Vision care benefits

Job summary

Kibbi Technologies Inc. is seeking a front desk associate in Alberta to assist guests with check-in/check-out, registrations, and information about local attractions and hotel facilities.

You will handle reservations, balance cash, process payments, and provide friendly customer service. On-site role with no remote option and on-the-job training provided.

Qualifications

• No degree required; training provided.
• No prior experience required; on-the-job training.

Responsibilities

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Skills

Customer service

Communication

Problem solving

Education

No degree required

Job description

OVERVIEW

LANGUAGES

English

EDUCATION

• No degree, certificate or diploma

EXPERIENCE

No experience (will train)

ON SITE

Work must be completed at the physical location. There is no option to work remote.

RESPONSIBILITIES

TASKS

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

BENEFITS

HEALTH BENEFITS

• Dental plan
• Health care plan
• Vision care benefits