Front Desk Agent / Night Auditor

Coast Hotels Limited; Calgary; Hybrid; CAD 38,000 - 56,000; Full time

Job summary

Coast Hotels Limited in Calgary is seeking a Front Desk Agent/Night Auditor to deliver outstanding guest service and perform essential front office duties across day, evening, and night shifts.

You will check guests in and out, address inquiries, process payments, and prepare reports while ensuring accuracy and a welcoming, professional appearance. The role requires strong communication and basic IT skills, with the ability to adapt to a fast-paced hotel environment.

Qualifications

• Minimum 1 year experience in similar position preferred.
• Secondary School Diploma required.
• Advanced communication, interpersonal, and customer service skills.
• Technical aptitude and computer literacy.
• Beginner level in MS Office Suite.
• Professional appearance and attitude.

Responsibilities

• Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
• Follows established procedures and policies when completing tasks
• Receives, sorts and distributes incoming mail
• Prepares and sends courier packages and ensures accurate billing and records
• Orders office supplies and maintains inventory levels
• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
• Demonstrates a customer service attitude with internal/external contacts
• Provides basic data entry and transaction handling service for the Front Office
• Inputs data accurately into the appropriate database
• Produces statistics and reports on the data as per standard formats
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
• Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
• Other duties as required

Skills

Customer service

Interpersonal skills

Technical aptitude

MS Office

Education

Secondary School Diploma

Tools

MS Office Suite

Job description

The Front Desk Agent/Night Auditor will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office. This role requires day, evening and overnight shifts.

Responsibilities:

• Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
• Follows established procedures and policies when completing tasks
• Receives, sorts and distributes incoming mail
• Prepares and sends courier packages and ensures accurate billing and records
• Orders office supplies and maintains inventory levels
• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
• Demonstrates a customer service attitude with internal/external contacts
• Provides basic data entry and transaction handling service for the Front Office
• Inputs data accurately into the appropriate database
• Produces statistics and reports on the data as per standard formats
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
  
• Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
• Other duties as required

Skills/Knowledge/Experience:

• Minimum 1 year experience in similar position preferred
• Secondary School Diploma
• Advanced communication, interpersonal, and customer service skills
• Technical aptitude
• Beginner level in the use of MS Office Suite
• Professional appearance and attitude
• Bondable
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Must be able to work a flexible schedule which includes evenings, weekends and nights