Front Desk Agent/Night Auditor

Ramada-Estevan; Estevan; On-site; CAD 19,000 - 25,000; Part time

Job summary

Ramada-Estevan in Estevan, SK, is seeking a friendly Front Desk Agent to provide exceptional guest service at the first point of contact. The role requires handling check-in/out, answering inquiries, and assisting guests in a fast-paced environment.

The position is part-time with an hourly wage and in-person work location. Multilingual candidates and experience with front desk software are highly valued.

Qualifications

• Experience in hospitality or customer-facing roles is preferred.
• Strong communication and listening skills for guest interactions.
• Excellent phone etiquette and written communication.
• Multilingual abilities are advantageous for diverse guests.
• Proficiency with front desk software and property management systems.
• Ability to handle multiple tasks and work under pressure in a team.

Responsibilities

• Greet guests with a warm, welcoming demeanor.
• Manage check-in and check-out accurately and efficiently.
• Address guest inquiries, requests, and complaints professionally.
• Provide information on hotel services and local attractions.
• Operate phone systems and assist guests as needed.
• Process reservations and cancellations via booking platforms.
• Collaborate with housekeeping and maintenance to ensure guest satisfaction.
• Follow hotel policies and protect guest confidentiality.

Skills

Customer service

Communication skills

Phone etiquette

Multilingual

Front desk software

PMS experience

Tools

PMS software

Job description

Overview

We are seeking a friendly and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, a passion for guest services, and the ability to handle various tasks efficiently in a fast-paced environment.

Duties

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain knowledge of hotel services, local attractions, and events to provide guests with relevant information.
• Operate phone systems to manage incoming calls and assist guests as needed.
• Process reservations and cancellations through various booking platforms.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Uphold hotel policies and procedures while maintaining confidentiality of guest information.

Qualifications

• Previous experience in a hotel or hospitality environment is preferred.
• Strong customer service skills with an emphasis on guest satisfaction.
• Excellent phone etiquette and communication skills, both verbal and written.
• Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
• Proficient in using front desk software and phone systems; experience with property management systems is a plus.
• Ability to work flexible hours, including weekends and holidays as needed.
• A positive attitude, strong work ethic, and ability to work well under pressure in a team-oriented environment.

Join us as we strive to create memorable experiences for our guests through exceptional service!

Job Type: Part-time

Pay: From $16.00 per hour

Work Location: In person