Sales Manager

Coast Hotels Limited; Calgary; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Coast Hotels Limited is seeking a Sales Manager to drive hotel sales and maximize revenue in line with Coast Hotels' strategic plan.

The role involves client liaison, organizing campaigns, and ensuring high standards of guest service while meeting sales targets across multiple Coast locations.

Qualifications

• Secondary school diploma is required.
• Minimum 3 years of related sales experience in hotel sales.
• Strong interpersonal and communication skills.
• Attention to detail with ability to manage multiple deadlines.
• Professional appearance and sales etiquette is essential.
• Experience using MS Office and ability to multi-task.
• Second language skills are an asset.

Responsibilities

• Act as key contact with clients and promote Coast Hotels products and services.
• Assist in organizing sales campaigns and participate in tradeshows or promotions.
• Prepare professional quotes, contracts, and client communications accurately.
• Set clear sales targets and monitor yield management to max revenue.
• Attend site visits and client events to grow market share.
• Handle inquiries related to the sales function and liaise with other departments.
• Deliver superior guest service and address issues to exceed expectations.

Skills

Interpersonal skills

Communication skills

Attention to detail

Phone etiquette

Multi-tasking

Conflict resolution

Customer service

Professional appearance

Team collaboration

Second language (asset)

Education

Secondary school diploma

Tools

MS Office Suite

Job description

The Sales Manager will contribute to the overall success of the hotel by providing superior customer service and selling products and/or services that maximize revenues as identified in the Coast Hotels' strategic plan.

Responsibilities:

• Performs specialized duties in relation to Sales, such as: acting as a key point of contact with the client; qualifying the business and liaising with the external customer and internal contact to deliver the service; promoting Coasts products and services; assisting with the organization and execution of sales campaigns and participating in tradeshows or other promotions related to Sales; identifying opportunities for increasing revenues and market share for the assigned markets; developing and initiating cross property sales opportunities for other Coast Hotels locations
• Achieves timely and accurate processing of professional quote presentations, contracts, reports and client correspondence by proficiency in administrative duties, including keeping detailed and updated client records
• Establishes and communicates clear objectives, targets, and operational quality standards for Sales
• Monitors the quality of work and provides feedback on the degree to which operational standards are met, i.e., yield management practices are followed by both rooms and catering to maximize revenues and meet approved sales targets
• Participates in site inspections, client appointments, client events as needed to broaden market share
• Follows up on internal/external inquiries related to the sales function within the functional area
• Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing concerns and requirements; looking for opportunities to exceed expectations; and escalating issues as necessary
• Delivers excellent service aligned with company policies and brand promises; removes barriers to delivering exceptional guest experiences
• Resolves issues and identifies when to elevate them
• Liaising with other departments as required
• Other duties as required

Skill s/Knowledge/Experience:

• Secondary school diploma
• 3 years of related Sales experience with some experience in hotel sales
• Advanced interpersonal and communications skills
• Excellent attention to detail
• Excellent phone manner/etiquette and communications skills with emphasis on demonstrated ability to sell the hotel services
• Intermediate level in use of MS Office Suite
• Professional appearance and attitude
• Ability to multi task and meet multiple deadlines
• Advanced communication and interpersonal skills
• Some experience with conflict resolution an asset
• Understand and speak second language is an asset
• Experience dealing with fast-paced customer service-oriented environments
• Exemplifies the Coast Core Values and enjoys working in a culture of accountability