Night Audit

InnVest Hotels; Vaughan; Hybrid; CAD 40,000 - 54,000; Full time

Job summary

InnVest Hotels in Vaughan is seeking a Night Auditor to oversee overnight front desk operations, check guests in and out, settle accounts, and ensure guest satisfaction through professional service.

The role requires balancing daily charges, auditing income postings, generating reports for departments, handling guest complaints, and following safety and emergency procedures during night shifts.

Qualifications

• Previous front office or accounting experience required.
• Strong data entry, analytical and communications skills.
• Completion of High School, GED or equivalent.

Responsibilities

• Register guests into their rooms and check out guests; settle accounts with cash, debit and credit.
• Balance daily charges for all departments to customer folios and house accounts; make corrections as needed.
• Run nightly processing sequence for balancing and reset for next day.
• Audit income postings and charges.
• Record and balance staff and house charges; prepare and transmit deposits.
• Process city ledger work to accounting and run AR reports for next day distribution.
• Takes ownership of guest complaints and rectifies promptly.
• Communicate guest needs to other team members and departments.
• Follow established emergency procedures and health and safety guidelines.

Skills

Front desk experience

Data entry

Analytical skills

Communication skills

Multitasking

Guest service

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Network systems

Job description

The duties and responsibilities for the Night Auditor include, but are not limited to the following:

• Consistently provides exceptional customer service by exceeding guests expectations.
• Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments – cash, debit and credit and maintaining a float.
• Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained.
• Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
• Audit all income postings and charges.
• Record and balance staff and house charges.
• Prepare and transmit credit card deposits.
• Process city ledger work to accounting.
• Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required.
• Takes ownership of all guest complaints and rectify the complaint quickly and efficiently;
• Communicates information regarding Guests’ needs to other Team Members and Departments.
• Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions
• Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

• Previous front office or accounting experience required
• Proficient with Microsoft Word, Excel, network systems
• Strong data entry, analytical and communications skills
• Ability to recognize and correct guest service issues in a courteous and professional manner
• Proven ability to be organized, multi-task and prioritize; ability to work within deadlines
• Completion of High School, GED or equivalent
• Ability to work flexible shifts (weekday or weekend overnights)