hotel front desk clerk

Raven Inn Whitehorse; Whitehorse; On-site; CAD 42,000 - 55,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Bonus

Job summary

Raven Inn Whitehorse is seeking a front desk agent to register arriving guests, assign rooms and handle group arrivals and departures. You will take, cancel and adjust reservations and provide information on local facilities and attractions.

The role requires on-site work at our Whitehorse location with a focus on exceptional guest service and accurate cash handling. Prior experience is an asset; training is provided.

Qualifications

• Secondary school graduation certificate.
• Experience an asset.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Provide customer service.

Education

Secondary (high) school graduation certificate

Job description

• Secondary (high) school graduation certificate

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service

Benefits

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Bonus