Front Desk Agent

Gexel Telecom International Inc.; Montreal (administrative region); On-site; CAD 31,000 - 44,000; Full time

Benefits offered by this job

Hotel benefits

Training opportunities

Job summary

AC Hotel Marriott Montreal Downtown in Montreal, QC, seeks a friendly front desk associate/night auditor to welcome guests, process reservations, and ensure accurate billing with a focus on service excellence.

Responsibilities include greeting guests, handling check-ins/outs, answering inquiries, and maintaining a professional appearance while working a flexible schedule including weekends and nights.

Qualifications

• Fluent in French and English, both written and spoken.
• Experience in customer service, hospitality, or similar.
• Positive attitude with empathetic listening.
• Strong interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Availability for weekends and night shifts.

Responsibilities

• Greet guests warmly and anticipate their needs.
• Handle arrivals and departures with professionalism.
• Process reservations, modifications, and cancellations.
• Respond to guest requests and ensure follow-ups.
• Provide information about rooms, facilities, and hours.
• Inform guests about local attractions.
• Assist with luggage and manage room keys.
• Assist with cash handling and daily reporting.

Skills

Bilingual FR/EN

Job description

If you are looking for a position within a recognized Montreal hotel company, where guest experience, collaboration, and operational excellence take center stage, this opportunity deserves your attention. By joining our team, you will directly contribute to delivering a warm, professional, and memorable experience to each of our guests.

WHAT YOU WILL DO

You will be at the heart of the guest experience, and your main responsibilities will include:

Welcoming and Assisting Our Guests:

• Greet guests warmly, anticipate their needs, and thank them sincerely;

• Handle guest arrivals and departures with professionalism and courtesy;

• Process reservations, modifications, and cancellations;

• Respond to guest requests, take messages, and ensure necessary follow-ups;

• Provide clear information about rooms, facilities, services, and hotel operating hours;

• Inform guests about the city and suggest activities and points of interest;

• Assist guests with their luggage, as needed;

• Activate, organize, and manage room keys.

Ensuring Rigorous Financial Operations:

• Secure payment methods, verify billing, and make necessary adjustments;

• Count and secure the cash drawer at the beginning and end of each shift;

• Complete cash reports and closing procedures in the computer system;

• Process various types of payments, adjustment vouchers, deposits, corrections, and miscellaneous charges;

• Provide change to guests upon request;

• Produce and review daily reports and logs.

Maintaining Professional and Personalized Service:

• Listen to guest comments and concerns, then intervene to resolve issues effectively;

• Ensure that requests or issues left pending from the previous day are addressed as a priority;

• Communicate clearly, professionally, and courteously, both in person and on the phone;

• Answer the phone following appropriate telephone etiquette standards;

• Maintain a clean and professional appearance and wear the uniform in accordance with company standards.

Contributing to Hotel Safety and Smooth Operations:

• Develop and maintain positive working relationships with various departments;

• Support team members in achieving common goals;

• Inform management of any theft reported by a guest;

• Print contingency lists to maintain an up-to-date guest registry in case of emergency;

• Report any accident, injury, or unsafe working condition to the supervisor on duty;

• Comply with company policies and procedures;

• Protect company assets and ensure the confidentiality of private information;

• Perform any other related tasks as required by operational needs.

WHAT YOU WILL BRING

• Excellent command of French and English, both written and verbal, due to our international clientele;

• Experience in customer service, hospitality, or a similar environment, an asset;

• A positive attitude, empathetic listening, and a guest satisfaction-focused approach;

• Excellent interpersonal skills and a strong ability to communicate professionally;

• Strong organizational skills and keen attention to detail;

• Ability to make decisions, solve problems, and work independently;

• High availability, including Saturdays, Sundays, holidays, and night shifts;

• Availability to perform night auditor replacements as needed; additional training will be provided;

• Ability to stand for the majority of the shift;

• Ability to move, lift, carry, push, pull, and place objects weighing up to 15 pounds without assistance.

WHAT WE OFFER

• A starting salary of $27.02 per hour;

• A dynamic, welcoming work environment focused on service excellence;

• The opportunity to directly contribute to our guests’ experience;

• A collaborative team that values mutual support and professionalism;

• A rewarding experience within the Montreal hospitality industry;

• Opportunities for development and training, including for night shift replacements;

• Hotel benefits and competitive conditions, according to organizational policies.

ABOUT AC HOTEL MARRIOTT MONTREAL DOWNTOWN

Nestled between the Quartier des Spectacles and Old Montreal, just steps from the Palais des congrès, AC Hotel Marriott Montreal Downtown enjoys a prime location in the heart of downtown. The property is close to numerous restaurants, boutiques, tourist attractions, nightclubs, and performance venues, making it an ideal choice for both business travelers and leisure guests.

The organization is an equal opportunity employer committed to recruiting a diverse workforce and maintaining an inclusive culture. The use of the masculine form in this text is solely for the purpose of simplifying the content. We do not discriminate based on gender, ethnic origin, religion, sexual orientation, age, disability, or any other ground protected by provincial or federal laws.