Assistant Front Office Manager

Montréal Marriott Château Champlain; Montreal (administrative region); On-site; CAD 63,000 - 77,000; Full time

Benefits offered by this job

Group insurance

Medical insurance

Dental insurance

Vision care

Employee Assistance Program

Personal days

Vacation days

Referral bonus

Job summary

Montréal Marriott Château Champlain is seeking an Assistant Front Office Manager to support daily operations and guest experience at our downtown Montreal hotel. You will report to the Director of Front Office and guide the front desk team to deliver exceptional service.

Ideal candidates have 3 years in hospitality, including 2 in a similar role, and are fluent in French and English. A Diploma in Hotel Management is preferred; Marriott PMS knowledge is an asset.

Qualifications

• Relevant experience in Front Office operations and team supervision.
• Bilingualism in French and English, both spoken and written.
• Diploma in Hotel Management or related field is an asset.
• 3 years in hospitality with at least 2 years in a similar role.

Responsibilities

• Supervise and support the Front Office team in daily operations.
• Ensure compliance with hotel standards, policies, and procedures.
• Oversee smooth and efficient guest check-in and check-out processes.
• Handle special requests, guest complaints, and complex situations.
• Coach, engage, and support team members.
• Collaborate with various departments to ensure coordination of hotel operations.
• Contribute to continuous improvement of guest satisfaction.
• Ensure continuity of operations in the absence of management.

Skills

Front Office supervision

Leadership

Customer service mindset

Organizational skills

Marriott PMS knowledge

Union experience

Bilingual FR/EN

Education

Diploma in Hotel Management

Tools

Marriott PMS

Job description

Status: Full-time

Salary: The annual salary offered is $70,000 per year.

Acquired by Tidan in 2018, this hotel is located in the heart of downtown Montreal. The Marriott Château Champlain is just a one-minute walk from the metro and is accessible via an underground passage adjacent to the Bell Centre. This iconic Montreal hotel was completely renovated in 2021 and features 36 floors, 614 rooms, 13 suites, and 25 meeting rooms, with the capacity to accommodate up to 1,000 guests. If you are looking for a stylish and modern work environment, join the inspiring team of one of Montreal’s largest downtown hotels.

Reporting to the Director of Front Office, the Assistant Front Office Manager supports the management and supervision of the Front Office’s daily operations. The incumbent ensures a high-quality guest experience, engages and supports the team, and contributes to achieving the department’s objectives.

Key Responsibilities

• Supervise and support the Front Office team in daily operations;
• Ensure compliance with hotel standards, policies, and procedures;
• Oversee smooth and efficient guest check-in and check-out processes;
• Handle special requests, guest complaints, and complex situations;
• Coach, engage, and support team members;
• Collaborate with various departments to ensure effective coordination of hotel operations;
• Contribute to the continuous improvement of guest satisfaction;
• Ensure continuity of operations in the absence of management.

Skills and Qualifications

• Relevant experience in hotel Front Office operations and team supervision;
• Strong leadership skills, autonomy, and an excellent customer service mindset;
• Strong organizational and priority-management skills, with the ability to work effectively in a fast-paced environment;
• Knowledge of Marriott PMS and software systems is an asset;
• Experience working in a unionized environment is an asset;
• Diploma in Hotel Management or a related field is an asset;
• Bilingualism in French and English, both spoken and written.

Education

• Diploma in Hotel Management or a related field.

Required Experience

• 3 years of experience in the hospitality industry, including at least 2 years in a similar position.

Languages

• Bilingualism in French and English, both spoken and written, is required for this position, as we serve an international clientele.

Who we are:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club across North America. To find out more about Tidan, visit https://www.tidan.com/fr/.

Why join our team:

In addition to competitive salaries, we offer employee benefits, such as group insurance consisting of life insurance, disability insurance, medical and dental insurance, as well as vision care. Our employees have 24/7 virtual access to healthcare professionals via the Employee Assistance Program. Personal days and vacations are scheduled according to the department and hotel you join. A bonus is also provided via our referral program, and much more.

We believe in teamwork and are committed to creating a high-performance team, whether through training or solidifying team relationships. We admire our employees for taking on professional challenges, and we support them in their achievement. Take the plunge and join the Tidan team through our wide range of employment opportunities. Whether in the hotel or real estate industry, there's a place for you.