Restaurant Supervisor

Gexel Telecom International Inc.; Montreal (administrative region); On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Travel discounts

Dry-cleaning

Group insurance

RRSP plan

Transit reimbursement

Training & development

Modern hotel environment

Guest experience focus

Job summary

Holiday Inn & Suites Montreal Centre-ville Ouest seeks an experienced F&B supervisor to oversee daily restaurant, banquet, in-room dining, lounge, and Café operations in downtown Montreal.

You will lead service teams, ensure standards and guest satisfaction, and assist in scheduling and planning with a focus on efficiency and guest experience. Fluency in French and English is required.

Qualifications

• Minimum of three years in food & beverage including supervisory/management experience.
• Experience as a manager in a high-volume restaurant establishment.
• Experience in a unionized hotel is an asset.
• Diploma from hospitality school or training in restaurant management is an asset.
• Excellent knowledge of food & beverage operations.
• Knowledge of POS systems.
• Proficiency with computer software.
• Excellent communication, organizational, and problem-solving skills.
• Fluency in French and English is required.

Responsibilities

• Oversee daily operations across hotel food & beverage outlets: restaurant, banquets, in-room dining, lounge bar, Café counter.
• Lead service teams on the floor and ensure adherence to KPIs and standards.
• Assist in employee scheduling in line with the collective agreement.
• Support the Food & Beverage Director in operational and administrative tasks.
• Develop and implement action plans for different periods of the year.

Skills

Leadership

Communication

Problem solving

Organizational skills

Work under pressure

Education

Hospitality diploma

Tools

POS systems

Restaurant software

Computer software

Job description

If you are looking for a stimulating role within a modern hotel located in the heart of downtown Montreal, where service quality, teamwork, and guest experience take center stage, this opportunity is worth your attention. By joining the team at Holiday Inn & Suites Montreal Centre-ville Ouest, you will contribute directly to the smooth operation of food and beverage outlets and to the experience of our local and international clientele.

WHAT YOU WILL DO

Reporting directly to the Food and Beverage Director, you will oversee daily operations across the hotel’s various food and beverage outlets, including the restaurant, banquets, in-room dining, lounge bar, and Café counter.

Your main responsibilities will include:

Supervising Operations and Teams:

• Lead and support service teams on the floor for the restaurant, banquets, in-room dining, lounge bar, and Café counter;
• Ensure smooth daily operations and adherence to performance indicators for the department;
• Ensure operational and administrative needs are effectively addressed;
• Assist in preparing employee schedules in compliance with the collective agreement;
• Support the Food and Beverage Director in various operational and administrative tasks;
• Participate in developing and implementing action plans for different periods of the year.

Delivering an Exceptional Guest Experience:

• Ensure procedures and service standards of the establishment are followed on a daily basis;
• Act as a leader and positive role model for team members;
• Handle guest requests and complaints promptly, professionally, and courteously;
• Maintain thorough knowledge of all products offered, including dishes, wines, beers, and spirits;
• Ensure guest expectations are exceeded and that RIMAP Hospitality and Holiday Inn standards are upheld.

Ensuring Coordination and Compliance:

• Plan and organize departmental meetings;
• Enforce hygiene and safety policies related to food and beverage handling, in accordance with MAPAQ requirements;
• Participate in various hotel committees;
• Contribute to continuous improvement of procedures and operations;
• Perform any other related tasks as assigned by management.

This is a variable-schedule position that may require working days, evenings, weekends, and holidays. The successful candidate must be able to work under pressure, sometimes for extended hours, depending on operational needs and the tourist season.

WHAT YOU WILL BRING

• A minimum of three years of experience in the food and beverage industry, including supervisory and management experience;
• Experience as a manager in a high-volume restaurant establishment;
• Experience in a unionized hotel, an asset;
• A diploma from a hospitality school or training in restaurant management, an asset;
• Excellent knowledge of food and beverage operations;
• Knowledge of point-of-sale (POS) systems;
• Strong ability to work under pressure in a dynamic, fast-paced environment;
• Mobilizing leadership, autonomy, and a strong sense of initiative;
• Proficiency with computer software;
• Excellent communication, organizational, and problem-solving skills;
• A strong sense of responsibility, reliability, and professionalism;
• High schedule flexibility, including days, evenings, weekends, and holidays;
• Excellent command of French and English, both written and spoken;
• Ability to remain calm, courteous, and attentive to guest needs at all times.

WHAT WE OFFER

• Discounts and reduced rates for travel at Holiday Inn hotels;
• Dry-cleaning service;
• Group insurance;
• RRSP retirement plan;
• 30% monthly reimbursement on OPUS transit card;
• Training and professional development opportunities;
• The opportunity to work in a modern and dynamic hotel environment;
• The chance to contribute directly to service quality and guest experience.

ABOUT HOLIDAY INN & SUITES

Located in the heart of downtown Montreal, in the business district, Holiday Inn & Suites Montreal Centre-ville Ouest is close to Concordia University, Place Ville-Marie, Place Bonaventure, Sainte-Catherine Street, Crescent Street, and the Bell Centre.

The property features 221 modern rooms and spacious suites, as well as a rooftop pool, an ultra-modern fitness center, and the Crossbar restaurant. The Griffintown neighborhood and the Lachine Canal are also within walking distance.

Joining the team at Holiday Inn & Suites Montreal Centre-ville Ouest means evolving within a modern hotel, in an environment that values collaboration, service quality, and employee development. You will have the opportunity to contribute to our guests’ experience while working with a local and international clientele.

Our organization is an employer committed to employment equity. We are dedicated to recruiting a diverse workforce and maintaining an inclusive culture. We do not discriminate on the basis of gender, ethnic origin, religion, sexual orientation, age, disability, or any other ground protected by provincial or federal laws. The use of the masculine form in this text is solely for the purpose of simplifying the presentation.