Banquet Supervisor

Montréal Marriott Château Champlain; Montreal; On-site; CAD 59,000 - 72,000; Full time

Benefits offered by this job

Group insurance

Personal days

Vacation days

Job summary

Montreal Marriott Château Champlain is seeking a Banquet Manager to oversee planning, organization, and service of all banquet events at our downtown Montreal hotel. You will supervise staff, ensure customer satisfaction, and manage inventory and scheduling in alignment with collective agreements.

We value leadership, bilingual communication, and a strong sense of service. The role requires at least one year in a similar position, and familiarity with Micros, CiTy, and Synerion systems;

Qualifications

• Recognized diploma from tourism/hotel school or equivalent.
• Minimum one year of experience in a similar position.
• Bilingual in French and English, both spoken and written.

Responsibilities

• Manage the planning, organization, management and control of Banquet events.
• Ensure complete customer satisfaction by collecting feedback and addressing complaints.
• Supervise service, inspect service areas and ensure compliance with department procedures.
• Supervise, train, evaluate and encourage the performance of all employees.
• Plan schedules according to the collective agreement and manage workforce accordingly.
• Apply the hotel service standards and maintain hygiene/safety standards at work.
• Maintain inventory of equipment and its storage.

Skills

Leadership

Customer service

Organization

Staff supervision

Scheduling

Multitasking

Education

Diploma in tourism/hotel management

Tools

Micros

CiTy

Synerion

Job description

Work place : 1050 Rue De La Gauchetière O, Montréal, QC H3B 4C9

Status: Full time

Salary : 65 000$ / year

Acquired in 2018 by Tidan, this hotel is located in the heart of the Montreal metropolis. The Marriott Château Champlain is a 1-minute walk from the metro, accessible by an underground route, adjacent to the Bell Centre and also by 1000 de la Gauchetière. This iconic and emblematic hotel in Montreal was completely renovated in 2021, with 36 floors, 614 rooms, 13 suites, 25 meeting rooms and can accommodate up to 1000 customers. If you are looking for a stylish and modern work environment, join the inspiring team of one of the largest hotels in downtown Montreal.

Duties and Responsibilities:

• Manage the planning, organization, management and control of Banquet events;
• Ensure complete customer satisfaction by collecting their comments and if necessary, manage customer complaints;
• Supervise the service, inspect service areas and ensure compliance with department procedures;
• Supervise, train, evaluate and encourage the performance of all its employees;
• Plan schedules according to the collective agreement, manage the workforce according to the productivity ratios in place;
• Apply the service standards of the Hotel;
• Ensure the application of hygiene, sanitation, health and safety standards at work;
• Maintain an inventory of equipment and its storage (tables, chairs, easels, etc.);
• Proceed to the requisitions of dishes, alcohol, drinks and all the stock necessary for the proper planning of events;
• Monitor and ensure that hotel property and equipment are used and stored safely;
• Attend pre-conference meetings;
• Act as a reference for on-site staff, particularly regarding invoicing, inventory taking and handling of service equipment;
• All other related tasks.

Required skills:

• Knowledge of food and beverage service, including sommelier;
• Developed leadership qualities;
• Autonomous, very dynamic and motivated;
• Developed sense of customer service;
• Speed of execution and keen sense of organization;
• Work experience in a unionized environment;
• Experience with schedule planning;
• Knowledge of the Micros, CiTy, Synerion system; an advantage;

Training:

• Recognized diploma from a tourism and/or hotel school (or equivalent) or equivalent professional experience;

Number of years of experience required:

• Minimum experience of one (1) year in a similar position and establishment;

Languages:

• Bilingualism (French and English) spoken and written is required in this position, as we serve an international clientele.

Availability:

• Day, evening, and weekends.

Who are we:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.

Why join our team:

Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more.

We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.